Sonia Steyn

Customer-focused administrative professional with experience in retail operations, refunds processing, and customer support. Skilled in handling high-volume queries across email, phone, and chat. Strong communication, problem-solving, and organizational abilities with a focus on delivering excellent customer service.

Customer Service Representative - Teya

(2025-06 - 2026-04)

• Managed high volumes of calls, emails, and live chats
• Resolved customer queries and provided product guidance
• Delivered technical support and troubleshooting
• Maintained accurate CRM records
• Identified trends to improve processes and customer experience

Administrative & Customer Support - Pick n Pay - Cape Town

(2019-02 - 2025-06)

• Managed customer queries and order discrepancies via email
• Escalated and resolved customer issues efficiently
• Processed refunds accurately in line with company policies
• Handled complaints professionally to maintain satisfaction

Senior Certificate - Matric

Contact Centre Operations NQF Level 4 - Monyetla Programme

Early Childhood Development (ECD) Diploma NQF Level 4

EARS Teacher Training Programme

TEFL Certificate - 120 Hours