Sonia Steyn
Customer-focused administrative professional
Cape Town, City of Cape TownMember since January 21, 2026
Customer ServiceCommunication
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About
Customer-focused administrative professional with experience in retail operations, refunds processing, and customer support. Skilled in handling high-volume queries across email, phone, and chat. Strong communication, problem-solving, and organizational abilities with a focus on delivering excellent customer service.
Experience
Customer Service Representative - Teya
(2025-06 - 2026-04)
- Managed high volumes of calls, emails, and live chats
- Resolved customer queries and provided product guidance
- Delivered technical support and troubleshooting
- Maintained accurate CRM records
- Identified trends to improve processes and customer experience
Administrative & Customer Support - Pick n Pay - Cape Town
(2019-02 - 2025-06)
- Managed customer queries and order discrepancies via email
- Escalated and resolved customer issues efficiently
- Processed refunds accurately in line with company policies
- Handled complaints professionally to maintain satisfaction
Education
Senior Certificate - Matric
Contact Centre Operations NQF Level 4 - Monyetla Programme
Early Childhood Development (ECD) Diploma NQF Level 4
EARS Teacher Training Programme
TEFL Certificate - 120 Hours
Skills
Customer-focused administrative professional
