Sonja Kruger

I am a hardworking and dedicated professional with proven leadership abilities and a strong commitment to teamwork. I take pride in consistently delivering high-quality results, remaining resilient under pressure, and achieving set objectives within deadlines.

Accounts Administrator & Medical Receptionist at Specialist Eye Centre Dr Joanne Miller (2022-07 – Present)

• Booking of appointments when patients phone in and asking the relevant questions to establish if the appointment is an emergency or not.
• Communication with patients, Doctors, Lawyers, and Bank Managers when an account must be handed over for collection I communicate to the relevant departments.
• Communication with all medical aids if there was a short payment done on our accounts or there is a discrepancy in their payment to us.
• Knowledge of ICD10 codes that gives details of the patient's diagnosis.
• Billing of Accounts where the patients saw our doctors or had a procedure done.
• Taking payment from patients when they pay their consultations or for their procedures that are done in our procedure room (surgery).
• Doing the Age analysis daily to make sure all the accounts have been sent to the medical aid and that all patients are contacted for outstanding funds.
• Preparing quotations for patients' operations and procedures done in the procedure room.
• Doing need analysis if the patient can't afford to see where we can assist with cost.
• Phoning the medical aid for authorizations when a patient is having surgery at the hospital or procedure in the rooms.
• Processing of medical aid statements daily to allocate to patient's accounts.
• Doing day ends to make sure all the transactions that were done the day were processed and that all balance.
• Doing the to be sent list once a week to make sure all accounts have been sent to medical aid.
• Processing journals when needed if a medical aid pays scheme rate or incorrect processing was done by a staff member.
• Processing all private payment that was paid into the bank account to make sure all payments are allocated to the correct patient.
• Filing of statements and other documents when it was processed it will be filed alphabetically and in receipt number order.
• Helping Dr with the postoperative patient on a Thursday.
• To book theatre for cataract patient.
• Explaining the full cataract pre and post operative procedure.
• Preparing creditors for month end payments.

Admin Supervisor at Specialist Eye Centre Dr Joanne Miller (2022-01 – 2022-06)

• Overseeing the front desk receptionists.
• Taking payments.
• Making sure the file details are up to date and that the medical aid plans are checked.
• Preparing creditors for month end payments.
• Balancing day ends.

Accounts Manager at Northcliff Eye Centre (2016 – 2022-01)

• Booking of appointments when patients phone in and asking the relevant questions to establish if the appointment is an emergency or not.
• Communication with patients, Doctors, Lawyers, and Bank Managers when an account must be handed over for collection I communicate to the relevant departments.
• Communication with all medical aids if there was a short payment done on our accounts or there is a discrepancy in their payment to us.
• Knowledge of ICD10 codes that gives details of the patient's diagnosis.
• Billing of Accounts where the patients saw our doctors or had a procedure done.
• Taking payment from patients when they pay their consultations or for their procedures that is done in our procedure room (surgery).
• Dealing with cash payment.
• Balancing the petty cash.
• Doing the Age analysis daily to make sure all the accounts have been sent to the medical aid and that all patients are contacted for outstanding funds.
• Preparing quotations for patients' operations and procedures done in the procedure room.
• Doing need analysis if the patient can't afford to see were we can assist with cost.
• Phoning the medical aid for authorizations when a patient is having emergency surgery or procedure done.
• Processing of medical aid statements daily to allocate to patient's accounts.
• Doing day ends to make sure all the transactions that were done the day were processed and that all balance.
• Doing the to be sent list once a week to make sure all accounts have been sent to medical aid.
• Processing journals when needed if a medical aid pays scheme rate or incorrect processing was done by a staff member.
• Processing of recons when Doctors are paid, or anaesthetists are paid.
• Processing all private payment that was paid into the bank account to make sure all payments are allocated to the correct patient.
• Handing over patients to our debt collectors when the account is overdue, and the patients are made aware of this.
• Doing filing of statements and other documents when it was processed it will be filed alphabetically and in receipt number order.
• Booking patients for procedures done in the rooms after they have seen the doctor, and he made a diagnosis the patient will be booked for the procedure.
• Helping patients coming into the practice with account queries.
• Assisting with skills development and preparing of the document.
• I wrote some policies for our COSHASHA accreditation for the medical council.
• Prepared leave schedules and made sure forms are signed and filled in and approved before leave can be taken.
• Keep staff files up to date with details and leave information.
• HR Duties.
• Was part of the employment equity committee and admin clerk.

Accounts Assistant at Northcliff Eye Centre (2014-07 – 2016)

Personal Assistant at Northcliff Eye Centre (2012-02 – 2014)

Sales Consultant, Teller, Branch Supervisor, preparing home loan application forms, Funeral policies, Preparing wills for head office, Surprise cash counts at ABSA Bank (2000 – 2012-04)

Enquiries Clerk, Treasury Clerk, Bulk teller at ABSA Bank (1990 – 2000-09)

Building a Winning Practice – Healthbridge (2012 – 2014-04)

OSSA / OVSA – Healthbridge

Health Suite Ver. 3 – Healthbridge

Economic Fundamentals in the Investment Environment – Damelin (2008 – 2011-11)

Basic Accounting – Damelin (2008 – 2011-11)

Deposits (Fit and Proper to Give Advice) – Damelin (2008 – 2011-11)

Financial Legislation – Damelin (2008 – 2011-11)

Matric – DF Malan High School (1984 – 1998-12)