Accounts Administrator & Medical Receptionist at Specialist Eye Centre Dr Joanne Miller (2022-07 – Present)
- Booking of appointments when patients phone in and asking the relevant questions to establish if the appointment is an emergency or not.
- Communication with patients, Doctors, Lawyers, and Bank Managers when an account must be handed over for collection I communicate to the relevant departments.
- Communication with all medical aids if there was a short payment done on our accounts or there is a discrepancy in their payment to us.
- Knowledge of ICD10 codes that gives details of the patient's diagnosis.
- Billing of Accounts where the patients saw our doctors or had a procedure done.
- Taking payment from patients when they pay their consultations or for their procedures that are done in our procedure room (surgery).
- Doing the Age analysis daily to make sure all the accounts have been sent to the medical aid and that all patients are contacted for outstanding funds.
- Preparing quotations for patients' operations and procedures done in the procedure room.
- Doing need analysis if the patient can't afford to see where we can assist with cost.
- Phoning the medical aid for authorizations when a patient is having surgery at the hospital or procedure in the rooms.
- Processing of medical aid statements daily to allocate to patient's accounts.
- Doing day ends to make sure all the transactions that were done the day were processed and that all balance.
- Doing the to be sent list once a week to make sure all accounts have been sent to medical aid.
- Processing journals when needed if a medical aid pays scheme rate or incorrect processing was done by a staff member.
- Processing all private payment that was paid into the bank account to make sure all payments are allocated to the correct patient.
- Filing of statements and other documents when it was processed it will be filed alphabetically and in receipt number order.
- Helping Dr with the postoperative patient on a Thursday.
- To book theatre for cataract patient.
- Explaining the full cataract pre and post operative procedure.
- Preparing creditors for month end payments.
Admin Supervisor at Specialist Eye Centre Dr Joanne Miller (2022-01 – 2022-06)
- Overseeing the front desk receptionists.
- Taking payments.
- Making sure the file details are up to date and that the medical aid plans are checked.
- Preparing creditors for month end payments.
- Balancing day ends.
Accounts Manager at Northcliff Eye Centre (2016 – 2022-01)
- Booking of appointments when patients phone in and asking the relevant questions to establish if the appointment is an emergency or not.
- Communication with patients, Doctors, Lawyers, and Bank Managers when an account must be handed over for collection I communicate to the relevant departments.
- Communication with all medical aids if there was a short payment done on our accounts or there is a discrepancy in their payment to us.
- Knowledge of ICD10 codes that gives details of the patient's diagnosis.
- Billing of Accounts where the patients saw our doctors or had a procedure done.
- Taking payment from patients when they pay their consultations or for their procedures that is done in our procedure room (surgery).
- Dealing with cash payment.
- Balancing the petty cash.
- Doing the Age analysis daily to make sure all the accounts have been sent to the medical aid and that all patients are contacted for outstanding funds.
- Preparing quotations for patients' operations and procedures done in the procedure room.
- Doing need analysis if the patient can't afford to see were we can assist with cost.
- Phoning the medical aid for authorizations when a patient is having emergency surgery or procedure done.
- Processing of medical aid statements daily to allocate to patient's accounts.
- Doing day ends to make sure all the transactions that were done the day were processed and that all balance.
- Doing the to be sent list once a week to make sure all accounts have been sent to medical aid.
- Processing journals when needed if a medical aid pays scheme rate or incorrect processing was done by a staff member.
- Processing of recons when Doctors are paid, or anaesthetists are paid.
- Processing all private payment that was paid into the bank account to make sure all payments are allocated to the correct patient.
- Handing over patients to our debt collectors when the account is overdue, and the patients are made aware of this.
- Doing filing of statements and other documents when it was processed it will be filed alphabetically and in receipt number order.
- Booking patients for procedures done in the rooms after they have seen the doctor, and he made a diagnosis the patient will be booked for the procedure.
- Helping patients coming into the practice with account queries.
- Assisting with skills development and preparing of the document.
- I wrote some policies for our COSHASHA accreditation for the medical council.
- Prepared leave schedules and made sure forms are signed and filled in and approved before leave can be taken.
- Keep staff files up to date with details and leave information.
- HR Duties.
- Was part of the employment equity committee and admin clerk.
Accounts Assistant at Northcliff Eye Centre (2014-07 – 2016)
Personal Assistant at Northcliff Eye Centre (2012-02 – 2014)
Sales Consultant, Teller, Branch Supervisor, preparing home loan application forms, Funeral policies, Preparing wills for head office, Surprise cash counts at ABSA Bank (2000 – 2012-04)
Enquiries Clerk, Treasury Clerk, Bulk teller at ABSA Bank (1990 – 2000-09)
