Sonwabile Bangiso

Managed customer inquiries Assisted in product selection

Call Centre Agent - Webhelp South Africa - Cape Town

(2024-01 - 2025-01)

• Managed customer inquiries
• Assisted in product selection

Call Centre Agent - TFG Call Centre - Cape Town, Parow Centre

(2025-02 - 2026-04)

• Provided professional support and first-call resolution to customers.
• Managed customer complaints calmly and efficiently to ensure positive outcomes.
• Built strong customer relationships through empathy and active listening.