Sonwabile Mbona

i am Sonwabile Mbona a young and fresh out of university graduate. With some relevant experience i attained from my previous work places, i am certain that i will be an asset to the company and also grow as an individual. This will only be possible because i have the ability to work with people and also to learn fruitful lessons from my colleagues that will make my job easier and more productive.

Being a university student forces one to think out of the box while being a people’s person because you won’t survive if you don’t receive help from your peers.This comes in as a great advantage in the work space as you won’t be a difficult person to work with.

I would really appreciate being part of your company

Key Responsibilities

• Provide a reliable and trustworthy customer service experience for the UK market.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organization.
• Promote and cross-sell the client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Key Responsibilities

• Provide a reliable and trustworthy customer service experience for the UK market.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organization.
• Promote and cross-sell the client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.