Sonwabile Mnyaka

I am hospitality professional with 9 years working experience looking for an entry-level position to hone skill sets. I am able to take instructions from all levels and build up good working relationships with all colleagues. I am flexible, reliable and possess excellent customer service and time keeping skills. I am an enthusiastic, selfmotivated, reliable, responsible and hard working individual.

Runner - Backsberg Wine Estate

(2018-01 - 2020-12)

Closed permanently.

• Delivering food and beverages from the kitchen/bar to guests and service staff.
• Clearing and resetting tables quickly and efficiently.
• Assisting waiters with carrying plates, trays and drinks.
• Ensuring orders are delivered to the correct table and guest.
• Checking that food presentation and orders are correct before serving.
• Keeping service stations, dining areas and work areas clean and organised.
• Restocking cutlery, crockery, glassware, napkins and condiments.
• Assisting with setup and breakdown for tastings, functions and events.
• Supporting the waitstaff during busy service periods.
• Collecting used dishes and returning them to the kitchen/washing area.
• Communicating guest requests and special requirements to waiters or supervisors.
• Maintaining high standards of hygiene and food safety.
• Assisting with wine service and wine-tasting setup where required.
• Helping with stock movement and transporting supplies between service areas.
• Providing friendly, professional assistance to guests when needed.

Cashier - Backsberg Blueberry Bar

(2020-01 - 2020-12)

Seasonal Employment.

• Processing cash, card and digital payments accurately.
• Operating the POS/till system and issuing receipts.
• Taking customer orders for coffees, cakes, pastries and snacks.
• Handling cash floats, balancing the till and reporting discrepancies.
• Providing friendly and efficient customer service.
• Preparing or assisting with basic coffee and beverage orders.
• Packaging cakes, pastries and snacks for takeaway orders.
• Upselling additional items such as cakes, snacks and beverages.
• Maintaining a clean, organised and well-presented counter.
• Restocking cakes, snacks, cups, lids, napkins and other front-counter supplies.
• Checking product availability and communicating stock shortages.
• Ensuring cakes and food items are displayed attractively and hygienically.
• Assisting with opening and closing procedures.
• Following food safety, hygiene and cash-handling procedures.
• Handling customer queries, requests and complaints professionally.
• Supporting colleagues during busy periods to ensure smooth service.
• Monitoring product freshness and removing items that are no longer suitable for sale.
• Assisting with stock counts and inventory checks.

Waiter - Panarottis Paarl Mall

(2020-01 - 2022-12)

Seasonal Employment.

• Welcoming guests and showing them to their tables.
• Presenting menus and explaining pizza, pasta, sides, desserts and beverage options.
• Taking accurate food and beverage orders and entering them into the POS system.
• Providing attentive table service throughout the guest's visit.
• Serving pizzas, meals, drinks and desserts promptly and professionally.
• Checking on guests to ensure satisfaction and responding to requests.
• Recommending menu items and upselling additional toppings, sides, desserts and beverages.
• Handling cash, card payments and issuing receipts accurately.
• Clearing and resetting tables efficiently.
• Maintaining cleanliness and hygiene in the dining and service areas.
• Assisting with takeaway and delivery orders when required.
• Communicating special dietary requirements or guest requests to the kitchen.
• Coordinating with kitchen and bar staff to ensure smooth service.
• Restocking cutlery, napkins, condiments and other service items.
• Assisting with opening and closing duties.
• Handling customer complaints professionally and escalating issues when necessary.

Waiter - Anura Vineyards

(2022-01 - 2022-12)

Closed.

• Welcome and seat guests in a friendly and professional manner.
• Present menus and explain daily specials, promotions, and menu items.
• Take accurate food and beverage orders and enter them into the POS system.
• Provide attentive table service throughout the guest's meal.
• Serve food and beverages promptly and according to restaurant standards.
• Check on guests regularly to ensure satisfaction and address any concerns.
• Make menu recommendations and promote additional items through upselling.
• Process cash and card payments accurately and issue receipts.
• Handle guest complaints professionally and escalate issues when necessary.
• Clear and reset tables efficiently while maintaining cleanliness.
• Maintain high standards of hygiene, food safety, and personal appearance.
• Communicate effectively with kitchen and bar staff to ensure accurate orders.
• Assist with opening and closing duties, including cleaning and restocking.
• Maintain knowledge of menu items, ingredients, allergens, and pricing.
• Work efficiently during busy periods while maintaining good customer service.
• Support fellow team members to ensure smooth restaurant operation.

Waiter - Noble Wine Estate

(2022-01 - 2025-12)

• Welcome and warmly greet guests, providing professional and personalised service.
• Present menus and explain dishes, daily specials, and seasonal offerings.
• Take accurate food and beverage orders using the POS system.
• Recommend wines and assist guests with wine selections based on their preferences and meals.
• Serve wines correctly, including presenting, opening, pouring, and maintaining appropriate wine service standards.
• Serve food and beverages efficiently and according to restaurant standards.
• Conduct wine tastings and explain wine varieties, tasting notes, and estate offerings where required.
• Upsell premium wines, food items, tasting experiences, and additional beverages.
• Monitor tables throughout the dining experience and respond promptly to guest requests.
• Liaise with the kitchen, bar, cellar, and wine-tasting team to ensure smooth service.
• Handle guest enquiries, feedback, and complaints professionally.
• Process cash and card payments accurately and reconcile bills.
• Maintain cleanliness and presentation of tables, dining areas, and service stations.
• Set and reset tables according to the restaurant's standards.
• Maintain knowledge of the estate's wines, menu, ingredients, allergens, and food-and-wine pairings.
• Assist with private functions, weddings, corporate events, and wine-tasting events hosted at the estate.
• Follow food safety, hygiene, responsible alcohol service, and health-and-safety procedures.
• Assist with opening and closing duties, including cleaning, restocking, and preparing the restaurant for service.

Waiter - La Residence

(2025-01 - 2026-01)

• Welcome and warmly greet guests, providing professional and personalised service.
• Ensuring that we are following leading hotels of the world standards.
• Present menus and explain dishes, daily specials, and seasonal offerings.
• Take accurate food and beverage orders using the POS system.
• Recommend wines and assist guests with wine selections based on their preferences and meals.
• Serve wines correctly, including presenting, opening, pouring, and maintaining appropriate wine service standards.
• Serve food and beverages efficiently and according to restaurant standards.
• Conduct wine tastings and explain wine varieties, tasting notes, and estate offerings where required.
• Upsell premium wines, food items, tasting experiences, and additional beverages.
• Monitor tables throughout the dining experience and respond promptly to guest requests.
• Liaise with the kitchen, bar, cellar, and wine-tasting team to ensure smooth service.
• Handle guest enquiries, feedback, and complaints professionally.
• Process cash and card payments accurately and reconcile bills.
• Maintain cleanliness and presentation of tables, dining areas, and service stations.
• Set and reset tables according to the restaurant's standards.
• Maintain knowledge of the estate's wines, menu, ingredients, allergens, and food-and-wine pairings.
• Assist with private functions, weddings, corporate events, and wine-tasting events hosted at the estate.
• Follow food safety, hygiene, responsible alcohol service, and health-and-safety procedures.
• Assist with opening and closing duties, including cleaning, restocking, and preparing the restaurant for service.

Grade 12 - Bernardino Heights High School (2019-12)