Dispatcher / Control Room Operator
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Looking for challenging positions within the organizations, which can provide me with a range of goals and objectives within a contemporary and economical business setting.
Dispatcher/Control Room Operator at 24/7 Security Services (2021-06 – Present) • Alarm signal management, inbound and outbound calls to and from clients • Writing of reports and incidents to management • Overseeing guards and mobile supervisors, guards bookings and many other duties within a monitoring and control center Dispatcher at TRSS24 (2019-03 – 2020-04) • Dispatching of armed responses, alarm signal activations • Booking of armed responses, client liaison and many other control room duties Monitoring Center Associate at ADT (2012-05 – 2017-07) • Alarm signal management, inbound and outbound call to and from clients • Booking of guards into easy rooster system • Writing of reports and incidents to management • Overseeing guards mobile supervisors, assisting in issuing guards quotations and many other duties within a monitoring and control center Customer service at Easipark (2007 – 2011) Controlling and managing the undercover parking in Westville Pavilion Mall and in Johannesburg Park station. Volunteer at SAPS (2004 – 2005) Assisting in all duties given by superiors.
Matric / Grade 12 – Ladam senior secondary school (2004 – 2004) Certificate in PC fundamentals – Intuition college (2006 – 2006) Online Intelligence Occurrence Book - Online Intelligence Training(PTY)LTD Online Intelligence Certificate - (2015 - 2015)
