Sophie Goodwin

Graduate primary teacher with experience across education, ECE relief work, program management, professional nannying, tutoring and customer-facing roles. Strong communicator with experience building relationships with parents, whānau, school staff and clients, coordinating day-to-day operations and working independently. Confident learning and using online systems, with a particular strength in explaining information clearly and supporting others to learn.

Seeking to bring my education-sector knowledge, customer service skills and practical problem-solving ability to a remote customer support role with Infocare.

Nanny & Household Support - Private Family - Queenstown, NZ

(2024-10)

• Provide reliable care and support for children while managing daily routines and family needs.
• Communicate regularly with parents and adapt to changing schedules and priorities.
• Assist with household organisation, cleaning and general household tasks.
• Support with Airbnb property turnovers, including cleaning, preparing and resetting the property for incoming guests.
• Work independently and manage multiple responsibilities while maintaining a high standard of care and attention to detail.

Program Manager - sKids - Queenstown, NZ

(2025-06 - 2025-12)

• Delivered one-to-one online tutoring in English and mathematics to school-aged children
• Used online learning platforms to deliver engaging and supportive remote lessons.
• Explained concepts clearly and adapted teaching to suit individual learning needs.
• Built positive relationships with students and supported their confidence and progress.
• Managed online sessions independently, demonstrating strong communication, organisation and digital skills.

Program Manager - sKids - Queenstown, NZ

(2024-05 - 2024-12)

• Manage daily program operations, including scheduling, attendance tracking and program logistics.
• Communicate regularly with parents and school staff, responding to questions and maintaining positive relationships.
• Support the wellbeing and safety of children while maintaining program standards and compliance requirements.
• Work independently, prioritise competing tasks and respond calmly to changing situations.

ECE Reliever - Early Childhood Education Centres - New Zealand

• Worked in ECE environments supporting children, teaching teams and daily centre routines.
• Adapted quickly to different centres, age groups and established procedures.
• Built positive relationships with children and staff while contributing to safe, supportive learning environments.

Nanny - Private Family - Christchurch, NZ

(2022-05 - 2024-05)

• Provided professional care for a baby and toddler, supporting their safety, wellbeing and development.
• Maintained clear, trusted communication with parents and independently managed day-to-day routines and responsibilities.
• Planned age-appropriate activities and adapted to children’s needs.

Owner / Beauty Therapist - SG Beauty - Christchurch, NZ

(2019-06 - 2024-05)

• Operated a small beauty therapy business and delivered professional, customer-focused service.
• Managed bookings, customer enquiries and appointment scheduling using booking systems.
• Built strong client relationships, maintained a welcoming environment and handled customer needs professionally.

Checkout Operator & Stock - SuperValue Lyttelton - Christchurch, NZ

(2016-11 - 2019-02)

• Provided high-quality customer service in a busy retail environment while handling transactions accurately.
• Supported stock, produce and deli tasks and developed experience across multiple areas of the store.
• Awarded 1st place for Checkout Operator of the Year in 2018, recognising customer service and accuracy.

Bachelor of Teaching and Learning (Primary) - University of Canterbury (2022 - 2026)

Certificate in Beauty Therapy - National School of Aesthetics (2019 - 2019)

Sports, Nutrition & Health Promotion - Ara Institute of Canterbury (2018 - 2018)