TOURISM at Community Service Centre (2023-05)
CLAIMS ADVISOR at Huntswood (2023-05 – 2024-05)
- Efficiently document and initiate new claims with precision.
- Expertly guide and advise clients on existing claims, ensuring clarity and understanding.
- Facilitate seamless customer experiences by providing detailed walkthroughs of claim information.
- Manage administrative tasks effectively, ensuring claims are updated and escalated appropriately.
- Successfully recorded and managed new and existing claims
- Provided expert advice and clarity on claim processes
- Guided customers to ensure efficient claim resolution
- Ensured timely updates and proper escalation of claims
CUSTOMER ADVISOR/MENTOR at WNS Global (2023-07 – 2024-12)
- Excelled in customer advisory roles, specializing in billing solutions and resolving gas and electric queries.
- Achieved top performance status in the first three months and subsequently promoted to mentor, assisting in the onboarding and training of new recruits.
- Boosted billing efficiency by resolving energy queries swiftly.
- Achieved top advisor status within first three months.
- Mentored new recruits, enhancing team performance.
- Promoted to advisor mentor, driving training success.
CLAIMS ADVISOR at Outworx (2021-09 – 2023-01)
- Efficiently directed customer calls to appropriate departments as a switchboard operator, enhancing communication flow.
- Rapid promotion to Claims Advisor within 3-4 months, specializing in accident claims.
- Integral member of the pioneering team for the new department, serving as the initial point of contact post-accident.
- Directed calls, ensuring swift resolution of customer queries
- Promoted to Claims Advisor in under 4 months for accident cases
- Key contributor in pioneering new accident claims department
- First contact for clients, delivering seamless support post-accident
Sales advisor at CAPABILITY BPO (2019-03 – 2020-06)
- Proficient as a Sales Advisor, specializing in billing and customer support for online purchases and delivery inquiries.
- Achieved seamless billing processes for optimal sales outcomes.
- Guided customers through online purchases, boosting customer satisfaction.
- Resolved delivery queries, enhancing customer experience.
- Increased sales through effective customer service and support.
Technical Support Agent at CCI (2017-12 – 2019-01)
- Provided expert technical support, efficiently troubleshooting and resolving technical queries.
- Assisted engineers with queries and facilitated booking processes.
- Promoted to Floor Walker within six months to mentor and support new recruits.
- Resolved technical issues, enhancing customer satisfaction
- Facilitated engineer bookings, boosting service efficiency
- Promoted to floor walker, supporting recruit training success
- Enhanced team productivity, driving higher performance levels
