Data Entry Specialist Intermediate brand mapper - Eyona
(2019-04 - 2024)
Data Capturing
- Capture all category attributes.
- Compiling training manuals for data sets.
- Responsible for hygiene queries, updating client manufacturing details updating ABV percentages.
- Capture all complex attributes unit multipliers pricing for data sets
- Scheduling rep call cycles store visits on a weekly and monthly basis
- Comparing and updating client pricelists checking for pricing unit configuration client sku codes, packaging status barcodes and updating on spreadsheet
- Communicating with clients aligning with pricelist portfolios
- Maintain and updating backlog datasets on spreadsheets on portal.
- Provide training and support to data capturers.
- Assisting with onboarding new data captures.
- Ensure team goals and KPIs are achieved.
- Assist with workflow and assign tasks
- Accountable for resolving process Jira tickets.
- Align with Trudata director daily meetings on what datasets are priority and ETA deadlines.
- Establish that all data is captured correctly.
- Agree on processes that ensures that all legal protection of client and companies' information is secure.
- Ensure checks and balances are in place to guarantee integrity of the data.
- Keep to milestones and timelines.
- Always ensures that software functions properly and data management system is operating correctly.
- Troubleshoot data-related problems.
Online Shopping Assistant - Takealot.com
(2018-09 - 2018-12)
- Liaise between internal departments to solve customer queries, communicate via telephone and email and resolve product service problems.
- Track the customer's deliveries.
- Navigate CS portal.
- Answer queries on Zendesk and escalate.
- Resolve tickets.
- Escalate issues to the internal department.
Catalogue Listing Assistant - Takealot.com
(2016-05 - 2016-07)
- Align with the team and confirm new product listings requirements.
- Source data for new products.
- Manage listings from suppliers' buyers and on the internet searches where relevant.
- Enter products and supplier data into the uploaded tools user spreadsheet. Alphabetical order information is captured by verifying product data by re-viewing and re-entering combining data sources.
- Complete missing information.
- Review data gaps and errors.
- Resolve client issues on CRM.
Inbound Admin Assistant - Zando
(2015-10 - 2016-01)
- Confirm booking arrangements with suppliers and the buyers.
- Upload purchasing orders on to the system.
- Check invoices against the purchase.
- Ensure that the items have been invoiced correctly.
- Check that the supplier sent all necessary documents such as invoices before uploading purchase orders on to the CRM System.
- Assist in general administration.
Data Capturer/ Office Administrator - Damelin Mowbray College
(2013-10 - 2015-06)
- Direct telesales inbound and outbound.
- Update and capture incoming and outgoing calls on the system.
- Capture student details and process leads.
- Capture student information on a CRM system.
- General administration and typing.
- Respond to client queries regarding Academic courses through email.
- Relieve the switchboard.
- Assist with screening job applications and arrange job interviews for management.
- Transfer calls, receive documentation dispatching courier parcels.
- Organise filing and archive student application forms.
- Schedule meetings and update appointments for the General Manager.
- Assist with arranging refreshments for clients and staff meetings as well as parking.
