Stacey Reddy

Monitoring and Evaluation Officer / Administrative Coordinator

Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since April 16, 2025

Tier.NetDHISRedcap

About

Detailed-oriented and experienced administrative professional with over 12 years of comprehensive experience in office management, data handling/management, stakeholder coordination, and monitoring and evaluation also supporting health and project managements systems. Proven ability to ensure smooth operations, handle sensitive information responsibly and deliver excellent client, patient and stakeholder service. Seeking to contribute my organizational, communication and administrative skills to the Branch Administrator position at Ampath, supporting laboratory and Care Centre operations with professionalism and Care.

Experience

Monitoring and Evaluation Officer/Administrative Coordinator - Jesuit Refugee Service (JRS) - Johannesburg

(2023-10 - 2025-01)

Administrative Clerk / Coordinator - Captured data, collected data, operated computer and analysed data. Understood legislative framework for the public sector. Scheduled appointments and managed calendars for senior staff.

Handled incoming and outgoing mail. Supported staff in ensuring policies and procedures were safely followed. Managed travelling planning for staff members. Planned and managed event coordination. Ensured communication at a facility level.

Ensured smooth operations and offered administrative assistance to staff members. Supervised and managed teams ensuring smooth operational flow.

Led M&E activities for PRM-funded HIV/TB projects operating in Johannesburg and Tshwane, ensuring compliance with donor and Department of Health reporting standards
Created and implemented an internal JRS Health patient management system, streamlining patient tracking and data reporting processes
Developed and maintained M&E frameworks and monitoring tools to ensure data completeness, accuracy, and timely reporting
Facilitated training and mentorship for data capturers, community health care workers, and program teams to improve data quality and utility
Conducted field surveys, data quality audits, and validation activities supporting program monitoring and evaluation
Prepared and consolidated progress reports and performance data for internal and external stakeholder's review
Coordinated stakeholder engagement and communication to ensure effective data dissemination and program learning
Managed data input from multiple sources into the appropriate database
Conducted field surveys and participated in field data collection
Implemented strategies to measure the effectiveness of programmes and services
Reviewed data errors, inconsistencies, or missing information, and corrected any discrepancies to ensure data integrity and quality
Supported data collection activities in the field as required and collaborated with project teams to ensure timely and accurate data collection and reporting
Led and facilitated learning and development opportunities (training, workshops, information sessions i.e. Excel, M&E, Data analysis etc.)
Co-created and prepared funding proposals
Developed tools and ensured the new tools were communicated and staff were trained
Developed all compliance reports using the collected data
Managed, distributed and recorded all medical supplies and stationery
Designed and implemented impact reports based on impact evaluation results
Prepared donor reports and quarterly data reports using indicator tables and analysed data
Conducted analysis of quantitative and qualitative data on all programme's inputs, outputs, and outcomes
Ensured confidentiality and security of sensitive data and complied with data protection policies and procedures when handling client files
Collated data received from the various departments across the organisation

Acting Monitoring and Evaluation Manager - Jesuit Refugee Service (JRS) - Johannesburg/Pretoria

(2024-03 - 2024-06)

Managed and led M&E team, including community health care worker coordination, KPI development, and performance monitoring
Directed M&E planning, budgeting, and reporting to support program implementation and donor requirements
Facilitated ICT and data management training staff, enhancing system usage and data literacy
Led stakeholder engagement, departmental meetings, and collaborative efforts to optimize monitoring processes

Medical Data Possessing Officer/ ICT Support/ Administrative Support - Médecins Sans Frontiers (MSF) – Doctors without Borders - Eshowe, Tshwane, Butterworth

(2012-06 - 2023-08)

Administrative Support - Assisted in project coordination. Coordinated meetings, events, and travel arrangements. Prepared reports and spreadsheets for staff members. Greeted and welcomed visitors or clients.

Handled mail distribution and correspondence. Performed data entry and database maintenance. Ensured compliance with office policies and procedures. Managed calendars and scheduled appointments with clients for feedback regarding their health results.

Maintained office equipment (printers, fax, copiers, etc).

Directed data collection, cleaning, validation, and reporting processes for HIV, TB, COVID-19, and migration health programs
Designed and implemented data tracking systems and databases to support patient monitoring and program evaluations
Led adherence and retention monitoring programs, coordinating patient follow-ups and home visits
Trained staff on multiple health information systems, improving data reliability and operational efficiency
Provided ICT support, managing hardware/software troubleshooting and user support across multiple sites
Ensured compliance with data protection policies and best practices for confidentiality
Led adherence programme, moving patients from a 2-month treatment programme to a 6-month treatment programme to monitor and evaluate the effects and results of treatment
Monitored, evaluated and reported the tracking process, following up on patients and accurately recording patients who live with HIV who know their status, people infected and started treatment and people who have viral load suppression
Developed organisational data management tools i.e. databases, surveys, questionnaires
Ensured the data accuracy through capturing, validating and then reviewing data timeously
Worked alongside department of health facilities to ensure programmes were implemented successfully and data was well managed
Supported the rollout and implementation of the HIV/AIDS 909090 programme (Target 90% of people living with HIV that knows their status, 94% that is on treatment and 95% Suppression of Viral load)
Managed the data collection and reporting process for HIV/TB/COVID and migration
Ensured folders of patients were reviewed, completed and all documents inserted
Led the implementation of data collection instruments, including surveys and questionnaires
Led the sharing of monitoring and evaluation data reports, and best practices with stakeholders
Developed and implemented systems, technologies and tools to enhance data collection, analysis, and reporting processes
Managed information extracted from multiple sources to support analysis
Prepared, reviewed and shared changes, updates to systems and products related to monitoring and evaluation, ensuring stakeholders received information
Managed and supported the monitoring and evaluation team members to provide technical support and ensure the functioning of operations and information systems
Assisted with periodic updates to Monitoring, Evaluation, Reporting and Lead plans and frameworks
Managed data input from multiple sources into the appropriate database
Conducted field surveys and participated in survey data collection
Implemented strategies to measure the effectiveness of programs and services
Updated and trained staff on new systems and data management tools
Trained staff on excel and soft skills
Mentored, supported and trained internal and external teams on Redcap, Tier.net, DHIS EDRWeb /EpiInfo
Drafted M&E reports and evaluated the impact for donors and stakeholders
Responsible for drafting weekly and monthly reports
Led the internal and external audit for data control and accuracy
Developed, maintained and reported on patient data records for the project
Interpreted data and analysed results of the data
Extracted and captured data from multiple health facilities, through folder reviews, interviews, and analysing patient questionnaires
Responsible for the transfer data from paper source to electronic system
Conducted folder review at the clinic for patients who visited the clinic as per appointments
Built partnerships and relationships with facilities, staff and DOH
Reported on any Data queries

ICT Support - Médecins Sans Frontiers (MSF) – Doctors without Borders - Multiple locations

(2021-01 - 2023-03)

Led the planning and organization of ICT related activities
Prepared activity reports reflecting the statistical assessment of assigned tasks
Led meetings and conducted ICT training
Conducted needs analysis to address any IT gaps identified
Facilitated meetings with other department representatives to evaluate ICT needs for the programme activities
Drafted and submitted ICT activity report to the project manager
Drafted and submitted mapping reports to the relevant department coordinators
Ensured the effective management of databases
Created and maintained e-mail addresses for all staff
Responsible for development of Information Technology SOPs
Supported and coordinated internal and external IT support in accordance with company policy, standard operating procedures, and protocols
Monitored staff compliance with IT policies
Maintained ICT infrastructure and applications
Ensured the implementation of risk mitigation measures
Managed network implementation and support (backup, configuration, maintenances, and troubleshooting)
Managed IT helpdesk – provided IT support and attended to staff /stakeholder queries
Supported in-house ERP systems implementation and processes
Ensured proper licensing was acquired for multiple user system (MS office, Adobe Acrobat, Stata, etc.)
Responsible for IT audit for resources and system configurations
Implemented and monitored data management system for all MSF ICT equipment
Ensured the efficient and safe running of the office network and internet connections
Ensured proper maintenance of the firewall, servers, access points, network connections and configurations
Connected new users to the internet and ensured company devices were connected to a network
Managed and maintained company implemented firewall and phone management system
Conducted regular maintenance of all MSF ICT equipment (CD-Zine, Back-ups)
Provided ongoing remote support to field offices and departments
Ensured support to the Supply / Log team with inventory management and safe storage of ICT equipment
Monitored, reviewed system performance for effective risk management, business continuity, maintenance, system updates and problem solving
Conducted market assessments alongside the supply department applying the company policy on procurement, ensuring that quotes adhered to the MSF standard
Engaged with all IT suppliers and service providers, when the need arose and based on maintenance required for the equipment
Tracked assets of all hardware (kept an asset register)
Provided immediate support to users (repairs and faulty equipment)