Stan Banilao

A Digital Operations Specialist bridging 7+ years of complex process management in the South African financial sector with advanced technical skills in AI automation, web development, and system architecture. Proven ability to identify operational bottlenecks and build custom software solutions, including Power Automate workflows and WhatsApp API integrations, that reduce processing time, enforce compliance, and drive measurable ROI.

Founder & Digital Strategist at Thynkverse (2021-01 – Present)

• Architect and deploy full-stack digital systems, webhooks, and automation pipelines for B2B and small business clients.
• Develop and execute lead generation strategies and marketing automation workflows leveraging modern AI tools.
• Integrate WhatsApp Business APIs and automated CRM funnels to streamline client acquisition and communication.

Admin & Logistics Coordinator at MBC Comms / PDC / CDS (2023-01 – 2025-01)

• Built custom SharePoint systems utilizing Power Automate to track legal case status and reduce manual administrative workloads.
• Mapped and optimized the complete debt review lifecycle, cutting overall case processing time by 20%.
• Implemented automated tracking systems via Microsoft 365 to manage handovers between sales and legal teams, ensuring 100% document compliance.

System Coordinator & Process Advisor at MSA / ADM / MDA / ADA (2017-01 – 2023-01)

• Designed and implemented streamlined digital workflows for high-volume case management from application to final resolution.
• Developed tracking systems to monitor client progress, enforcing strict adherence to regulatory compliance.
• Reduced manual processing time by 15% through rigorous workflow analysis, data integrity management, and process optimization.

Selt-Directed Professional Development