Stephny Schreuder

Friendly, professional and highly adaptable tourism and hospitality professional with more than 20 years of experience in guesthouse management, hospitality operations, tour guiding, travel services and client relations. Known for excellent communication, a positive attitude and strong organisational skills, with the ability to remain calm and effective in fast-paced environments. Experienced in guest relations, team support, stock control, cash handling, marketing and day-to-day operations.

Guesthouse Manager at Riverside Guesthouse (2025-01 – Present)

• Managed daily guesthouse operations and delivered a welcoming, professional guest experience.
• Handled front-of-house duties, guest relations, housekeeping coordination, stock control and basic accounting.
• Managed bookings and reservations using the NightBridge booking platform.
• Supported marketing activities and maintained high standards of health and safety.

Assistant Bar Manager at Freelance: Admirals • Die Visvlekhuis • Shipwreck • Knorvarkie (2012-01 – 2024-12)

• Supported daily hospitality operations, front-of-house service, staff coordination and customer relations.
• Managed stock, cash handling, inventory, opening and closing procedures and sales reporting.
• Mentored staff and helped maintain a supportive and productive working environment.
• Handled customer concerns professionally and maintained a safe, welcoming atmosphere.
• Built loyal clientele through friendly, attentive service and strong interpersonal skills.
• Supported catering, themed evenings, charity events, social media marketing and visual merchandising.

Overlanding & River Rafting Tour Guide at Freelance: Nomad, Djoser, Jenman African Safaris, ATC, Acacia, Bundi, River Rafters, Lathita Tailor Made Tours, Almana Adventures (2002-01 – 2012-12)

Led and supported adventure and overland tours across South and East Africa, including South Africa, Namibia, Botswana, Zimbabwe, Zambia, Malawi, Tanzania, Kenya and Uganda. Worked with established operators including Nomad, Djoser, Jenman African Safaris, ATC, Acacia, Bundi, River Rafters, Lathita Tailor Made Tours and Almana Adventures.

• Managed guest relations, tour logistics, travel documentation, bookings, excursions and accurate tour records.
• Provided engaging commentary on destinations, history and culture while creating inclusive group experiences.
• Coordinated cultural activities, supported responsible tourism initiatives and implemented contingency plans when required.
• Checked tour vehicles for cleanliness, safety and functionality and trained apprentice guides.

Tourism Management & Travel Services – Northlink College (2003-01)

Matriculation – Monument Park High School (2001-01)

National Certificate – Gravity APA River Course (2003-01 – 2006-01)