Steven Fabian

Built and maintained strong relationships with used car buyers through excellent customer service and follow-up techniques. Conducted thorough market research to identify trends and pricing strategies C1 for used vehicles, enhancing sales opportunities. Handled vehicle pricing negotiations and trade-in assessments to maximize profitability on each sale.

Sales executive used cars at Tsakane Hyundai (2024-05 – 2025-02)

• Built and maintained strong relationships with used car buyers through excellent customer service and follow-up techniques.
• Conducted thorough market research to identify trends and pricing strategies C1 for used vehicles, enhancing sales opportunities.
• Handled vehicle pricing negotiations and trade-in assessments to maximize profitability on each sale.
• Documented customer interactions and feedback to refine sales approaches and improve overall client satisfaction in the used car market.
• Developed and executed targeted marketing campaigns to promote inventory and drive sales traffic to the lot.

Specialist life representative at Hollard (2023-01 – 2023-10)

• Developed strong client relationships by providing tailored solutions as a Specialist Life Representative.
• Utilized effective communication and negotiation skills to close sales and exceed targets.
• Collaborated with a team to create sales strategies that increased overall productivity and revenue.

Assistant manager at United furniture outlets (2014-12 – 2022-04)

• Assisted the sales team in achieving monthly targets through effective inventory management and strategic planning.
• Trained and mentored new sales executives to ensure adherence to company policies and procedures in the furniture sector.
• Analyzed sales data to develop actionable insights that informed sales strategies and enhanced customer engagement.
• Coordinated with various departments to enhance the customer experience and streamline the sales process.
• Managed customer complaints and feedback to enhance service quality and boost overall sales performance.
• Collaborated with management to identify training needs for the sales team, facilitating workshops to enhance product knowledge and sales techniques.

Sales advisor at Furniture city (2012-01 – 2014-08)

• Customer service, stock takes.
• Stock -receiving and dispatch.
• Attending and resolving Customer complaints.

Sales advisor at Beares (2011-01 – 2012-08)

• Customer service, prospecting, closing deals, resolving customer complaints, focusing on achieving daily, weekly and monthly targets.
• Executed comprehensive follow-up strategies with previous customers to ensure satisfaction and encourage repeat business.

Sales advisor at Lubners furnitures (2009-01 – 2011-08)

• Attending and resolving customer complaints.
• Focusing on achieving daily, weekly and monthly targets.
• Meeting customer needs.
• Implemented customer follow-up protocols that significantly increased repeat business and referrals.
• Closing and focusing on size deal.
• Developed promotional events that successfully attracted a larger customer base and increased sales volume.

Assistant manager at The Crazy store (2006-01 – 2009-07)

• Assisted in managing daily operations of the sales team, ensuring targets were met and exceeded.
• Analyzed sales data and market trends to provide insights and recommendations that improved sales performance.
• Implemented process improvements that streamlined operations and enhanced customer satisfaction.
• Set and monitored performance goals for sales staff, fostering a competitive yet supportive work environment.
• Overseeing operations and managing employees.
• Controlling and tracking of day to day operations.
• Authorizing returns and exchanges if necessary.
• Ensuring stock items on the floor at all times.
• Daily cash returns and reporting daily turnover.

Financial Adviser at Sanlamsky, Ermelo Mpumalanga (2000-01)

• Built and maintained strong client relationships through regular follow-ups and comprehensive financial reviews.
• Provided personalized financial advice and investment strategies to clients based on their individual goals and risk tolerance.
• Analyzed market trends and economic data to recommend suitable insurance products and investment opportunities.
• Collaborated with cross-functional teams to stay updated on financial regulations, product offerings, and industry best practices.
• Assisted clients with retirement planning, tax optimization, and estate planning to secure their financial futures.

Grade 12 – Kwa-Mfundo senior secondary school (1999-01 – 1999-12)