Sthandiwe Thango

I am a detail-oriented Medical Receptionist with experience in healthcare administration, front desk operations, and patient support. I am skilled in appointment scheduling, patient record management, data capturing, telephone handling, and maintaining confidential medical documentation. I am proficient in Microsoft Office and hospital filing systems, and I provide compassionate, patient-focused customer service.

I work well in fast-paced medical environments, have strong organizational and multitasking skills, and I am committed to accuracy, professionalism, and supporting medical teams.

Admin assistant at St Mary's Hospital (2022-05 – 2022-11)

• Managed patient records and data entry
• Collaborated with healthcare teams to ensure efficient patient care
• Developed strong communication skills with patients and staff
• Entered data into spreadsheets using Microsoft Excel or other similar programs
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
• Maintained office supplies inventory by checking stock to determine inventory level

Secretary at Dr SM Ndaba's inc (2025-03 – 2025-07)

• Scheduling appointments and managing calendars
• Handling patient records and files
• Answering phone calls and responding to messages
• Greeting patients and visitors
• Applying chronic medication for patients
• Assisting with medical transcription and data entry
• Performing administrative tasks, such as filing and record-keeping
• Managed patient scheduling and appointment confirmations for a busy medical office
• Processed incoming calls, providing information and addressing patient inquiries promptly

Secretary at Dr PLS Gumede's inc (2025-08 – Present)

• Managed patient scheduling and appointment confirmations for a busy medical office
• Created new patient files when needed and ensured that all documents were properly filed in each file folder
• Greeting patients and visitors
• Applying chronic medication for patients
• Assisting with medical transcription and data entry
• Performing administrative tasks, such as filing and record-keeping
• Assisted with billing and insurance claims for optimal reimbursement processes
• Processed incoming calls, providing information and addressing patient inquiries promptly
• Verified patient demographics and insurance information prior to each visit or procedure

Matric – Shallcross secondary school (2018)

Diploma in public management – Durban university of Technology (2023)