Sthembile Ndaba

I am a results-driven professional with a methodological approach to troubleshooting and business analysis. Currently leveraging Meditech and Script systems within a laboratory environment, I excel at resolving complex financial queries and managing shareholder relations. With a strong background in debt recovery and medical aid claim auditing, I am a dynamic asset capable of driving results and maintaining high levels of client satisfaction in high-pressure environments.

LAS Contact Centre Agent (Collections) - Lancet Laboratories

• System Proficiency: Daily use of Meditech and Script to record client profiles, update account statuses, and ensure data integrity.
• Query Resolution: Handle inbound and outbound calls from new and existing customers, ensuring all queries are successfully resolved.
• Collections Strategy: Proactively obtain payment dates on outstanding accounts to assist the department in meeting financial targets.
• Technical Knowledge: Apply expert knowledge of Medical Aids and Private Book procedures to resolve billing and claim disputes.
• Data Integrity: Correct system errors related to pricing and client details; audit data to facilitate the successful resubmission of claims.

Shareholder Consultant - JSE Investor Services

(2021 - 2023-07)

• Shareholder Relations: Responded to enquiries regarding the purchase of shares, utilizing active listening and clear verbal communication.
• Transaction Processing: Managed the end-to-end process of taking and processing orders and payments for company products and services (shares).
• Order Management: Tracked orders, managed cancellations/exchanges, and resolved payment or refund concerns.
• Issue Resolution: Handled customer complaints and troubleshooting, ensuring consistent follow-up until issues were fully resolved.

Loan Administrator - Barko Financial Services

(2018-11 - 2019-06)

• Captured and screened new loan applications and confirmed employment details.
• Explained loan terms and conditions; managed client retention and disbursement handling.

Debt Collection - Nimble Group | Creditworx

(2017-11 - 2018-09)

• Negotiated with customers on accounts in arrears to maximise recovery.
• Achieved monthly collection targets and followed up on "Promise to Pay" (PTP) statuses.

Short Course - Introduction to Business Management (2026)

Diploma - Business Management - Rosebank College

High School Education - Reasoma High School (2015)