Sunelle Jacobs

Experienced frontline and branch administration professional with a strong background in customer service, optical practice operations, cash-handling administration, debtor queries and day-to-day office coordination. Confident managing a busy front desk, resolving client concerns, maintaining accurate records and supporting smooth branch operations. Currently studying toward a Bachelor of Business Administration (BBA), bringing a practical, service-focused approach and a strong interest in growing within administration, operations and business support.

Senior Frontliner / Branch Manager at Vision Works Optometrists (2024-10 – Present)

• Manage front-of-house activities and provide professional, client-focused service in a busy optical practice.
• Coordinate daily frontline operations, client enquiries, bookings, follow-ups and general practice administration.
• Handle debtor-related queries and assist with payment follow-ups and account administration.
• Manage and reconcile Summary of Receipts & Banking (SORB) information and support accurate daily cash administration.
• Handle petty cash records and related administrative controls in line with practice procedures.
• Assist clients with eyewear-related enquiries, product guidance and service concerns, escalating issues when needed.
• Maintain accurate client information and handle sensitive records with discretion.
• Support the branch team with daily workflow, communication and smooth service delivery.

Eyewear Consultant at Torga Optical (2022 – 2023)

Frontline Administrator at Spec-Savers (2022 – 2022)

Receptionist at Imran Tilly Optometrist (2017 – 2019)

Cable Manufacturing at M-Tec (2017 – 2018)

Teacher’s Assistant at Roshnee Secondary School (2017 – 2017)

Sales Representative at Whitecross (2015 – 2017)

Bachelor of Business Administration (BBA) — Currently Studying – MANCOSA (2026-07)

National Certificate: Management (NQF Level 3) & FETC: Business Administration Services (NQF Level 4) – C&L Shaping Skills for Business Growth (2020 – 2020)

National Senior Certificate — Bachelor Pass – Roshnee Secondary School (2012 – 2016)