Sunelle Swanepoel

I am an enthusiastic and dedicated Online English Teacher with a 120-hour TEFL qualification and more than nine years of professional experience in leadership, communication, and client relationship management. Before my career in management, I earned a Bachelor's Degree in Interior Architecture, where I developed a creative approach to problem-solving, communication, and design. Completing my TEFL qualification rekindled that creativity and confirmed my passion for education.

I enjoy designing engaging, student-centred lessons that build confidence and encourage learners to achieve their language goals. I believe every student learns differently and strive to create a supportive,

Operations Manager & Administrative Manager - Lee's Venison

(2025-03)

Providing operational and administrative support within a small business environment, with responsibility for office management, client communication, and order processing.

• Managed daily administrative and operational tasks to ensure smooth business functioning
• Acted as the main point of contact for clients, maintaining professional communication and strong customer relationships
• Managed the full order process from enquiry to delivery, ensuring accuracy and efficiency
• Prepared invoices, tracked payments, and maintained accurate financial and order records
• Assisted with marketing tasks, including promotions, pricing updates, and customer communication
• Maintained organised client and sales records using structured database systems.

Administrative & Financial Assistant / Project Manager - Arlow Construction

(2023-11 - 2025-03)

Provided administrative, financial, and project support within a construction environment, ensuring efficient office operations and successful project coordination.

• Managed invoices, payments, and financial records using SAGE with high accuracy
• Assisted with payroll processing and VAT documentation for auditors
• Prepared quotations and coordinated with suppliers for project requirements
• Acted as liaison between contractors, suppliers, and management to ensure smooth workflow
• Coordinated site operations, meetings, snag lists, and defect resolution processes
• Maintained organised project documentation and supported overall project administration
• Led a team to implement a new invoice tracking system, reducing errors by 40% and processing time by 40%
• Successfully coordinated multiple construction projects simultaneously, ensuring deadlines and client expectations were met.

Administrative, Financial & Operational Manager – Dealership Department - King Price Insurance

(2013-03 - 2021-12)

Established and managed the Dealership Department, developing structured financial and operational processes to support over 150 dealership clients.

• Processed invoices and reconciled accounts for over 150 dealerships weekly, ensuring accuracy and timely payments
• Developed and maintained structured financial reporting systems and monthly dealership reports
• Created financial presentations and reports for director-level meetings
• Managed communication with large dealership groups, ensuring clear and professional client relationships
• Maintained and organised extensive client and payment databases using Excel and SAGE
• Monitored referrals, payments, and queries, ensuring accurate records and compliance with procedures
• Supervised and coordinated a team of 35 administrative staff, including finance personnel
• Led the implementation of a new invoicing and referral fee tracking system across 150+ dealerships, reducing manual errors by 50%, improving monthly reporting by 66%, and contributing to significant cost savings for the business.

Bookkeeper & Accounts Administrator - Multiserv (Pty) Ltd

(2012-04 - 2012-08)

Provided bookkeeping and administrative support, ensuring accurate financial records and efficient office operations.

• Maintained financial records and balanced the general ledger.
• Processed financial information with accuracy and confidentiality.
• Prepared reports and maintained organised business records.
• Provided administrative support and assisted with daily office operations.

Reservations & Administration Manager - Specialized Tourism & Marketing Services

(2008-10 - 2012-03)

Managed reservations and administrative operations for a large accommodation network while delivering high-quality customer service.

• Managed online reservations for more than 550 accommodation establishments.
• Responded to customer enquiries and resolved booking issues professionally.
• Maintained accurate booking records and client databases.
• Processed invoicing, reconciliations, and administrative documentation.
• Coordinated follow-up communication to ensure efficient customer service.
• Improved reservation efficiency by streamlining booking processes.
• Reduced booking errors and contributed to higher customer satisfaction through proactive problem-solving.

Architectural Technologist | Interior Architect | Project Coordinator - Du Plessis Architects | Carne Interiors | André Kriel Consulting Architects

(2005-01 - 2008-01)

Supported architectural and interior design projects from concept development through to construction, coordinating clients, suppliers, and project activities.

• Assisted with architectural and interior design projects from planning to completion.
• Prepared design presentations and project documentation.
• Coordinated with clients, suppliers, and contractors throughout project delivery.
• Supported site management and monitored project progress.
• Assisted with commercial development projects, including shopping centres.
• Participated in an international architectural presentation in Maputo, strengthening presentation and stakeholder communication skills.

120-Hour TEFL Certificate - Teaching English as a Foreign Language - The TEFL Academy (2026)

Bachelor's Degree - Interior Architecture - University of Pretoria (2002 - 2004)