Swelihle Thayi

I am an energetic customer service professional with over three years of experience working in fast-paced hospitality and retail environments. Skilled at delivering exceptional guest experiences, handling high-pressure shifts, operating POS systems, upselling products, and maintaining professional service standards. I am friendly, well-presented, reliable, and able to thrive during busy restaurant and nightlife operations.

Temporary Assistant - Refinary

(2025-11 - 2026-01)

• Worked in a structured, safety-focused industrial environment during a fixed-term period
• Followed strict protocols, demonstrating discipline, accountability, and attention to detail
• Collaborated with supervisors and team members to support daily operations
• Gained exposure to workplace ethics, labour standards, and professional conduct
• Developed resilience, adaptability, and respect for diverse roles within an organisation

P27 [Shop Assistant] - PEPCELL

(2024-11 - 2025-10)

• Assisted customers with mobile phone purchases, airtime, SIM cards, and accessories.
• Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product recommendations.
• Processed transactions efficiently using POS systems, handling cash and card payments.
• Performed SIM card activations and guided customers on mobile network services.
• Managed stock by receiving, unpacking, organizing, and restocking mobile products and accessories.
• Maintained store cleanliness and ensured a visually appealing shopping environment.
• Worked collaboratively with team members to achieve sales targets and enhance customer satisfaction.
• Assisted customers with PAXI parcel services, including parcel drop-offs, collections, and tracking assistance.

Waitress - McDonalds boutique hotel

(2022-09 - 2023-10)

• Delivered exceptional table service in a fast-paced hospitality environment.
• maintained extensive knowledge of menus to assist guests and answer questions.
• Managed up to 8 tables simultaneously while maintaining excellent customer satisfaction.
• maintaining 100% attendance and constantly arriving on time for shifts and to ensure smooth operation during peak business hours

Cashier - TAGS Store

(2021-08 - 2022-09)

• Excellent customer service, achieving sales targets, operating odyssey point of sale cash register, managing the checkout,
• Collaborated with team members to achieve store objectives and uphold brand standards.
• stock-taking shoe department, assisted customers with purchase questions, promotion concerns, defects, and returns.
• Helped other departments with stocking shelves, cleaning floors, and tidying up when no customers were in the queue.

Grade 12 - Highest grade passed - Wiggins Secondary

End-user computing - Thekwini tvet college (Asherville campus)

Bachelor of Education - Majors: Life Sciences and Technology - University of South Africa