Tabisa Mabandla

Experienced finance, accounting and public-sector administration professional with more than 20 years of professional experience, including extensive experience in financial administration, debtors management, property rates and valuation, financial reporting, reconciliations, payment processing, journals, financial adjustments, compliance and supervision. Holds a Bachelor of Commerce in Accounting and a National Diploma in Information Technology, providing a strong combination of financial, analytical, administrative and systems expertise. Extensive experience within the municipal public-sector environment, including supervisory responsibilities, stakeholder engagement, customer service, financial administration and operational management.

Strong knowledge of financial processes, account management, reconciliations, reporting, record keeping, internal controls and compliance. Experienced in supervising staff, coordinating workflow, resolving complex queries and providing financial and administrative support to management and operational teams. Highly analytical, organised and detail-oriented, with strong communication, problem-solving and interpersonal skills.

Comfortable working independently or as part of a team, meeting deadlines and operating effectively in high-pressure environments.

SUPERVISOR: PROPERTY RATES AND VALUATION at Buffalo City Municipality (2009-01 – 2023-12)

Supervised financial and administrative activities within the Property Rates and Valuation section.

• Coordinated daily workflow and allocated responsibilities to staff to ensure effective and timely service delivery.
• Supervised staff and monitored performance, quality and completion of assigned work.
• Reviewed financial transactions, adjustments, refunds and supporting documentation for accuracy and compliance.
• Assisted with the investigation and resolution of account discrepancies and complex customer queries.
• Monitored financial and administrative records to ensure accuracy and completeness.
• Prepared and contributed to weekly, monthly and other management reports.
• Maintained accurate financial, customer and administrative records.
• Assisted with financial reconciliations and investigation of discrepancies.
• Coordinated with internal departments and external stakeholders to resolve financial and administrative matters.
• Provided guidance and support to operational staff on financial and administrative processes.
• Ensured adherence to relevant policies, procedures and internal controls.
• Supported internal and external audit processes by providing required records and supporting documentation.
• Assisted with monitoring operational activities and ensuring compliance with applicable municipal procedures.
• Maintained professional relationships with members of the public, internal stakeholders and other departments.
• Assisted with the implementation and monitoring of operational processes within the section.
• Contributed to service delivery, problem solving and continuous improvement within the section.

DEBTORS CLERK at Buffalo City Municipality (2002-01 – 2009-12)

• Managed debtor accounts and maintained accurate accounts receivable records.
• Monitored customer accounts and outstanding balances.
• Monitored incoming payments and maintained supporting financial documentation.
• Assisted with payment follow-ups and account-related enquiries.
• Prepared invoices and maintained accurate customer account information.
• Reconciled accounts receivable records and investigated discrepancies.
• Processed journals and financial adjustments.
• Processed bank deposits and maintained related financial records.
• Assisted with refunds and account adjustments.
• Prepared debtor and financial reports for management.
• Responded to customer account queries and assisted with resolving discrepancies.
• Liaised with relevant departments regarding outstanding account matters.
• Maintained accurate and organised financial records.
• Ensured compliance with established financial procedures and internal controls.
• Assisted with audit-related information and supporting documentation.

TRAINEE ICT SUPPORT TECHNICIAN at Buffalo City Municipality (2000-01 – 2002-12)

• Provided computer and technical support to internal users.
• Assisted with hardware and software troubleshooting.
• Assisted users with computer applications and system-related queries.
• Supported user account and system administration activities.
• Maintained records of technical support activities.
• Assisted with installation and maintenance of computer equipment.
• Provided user guidance on computer systems and applications.
• Developed strong problem-solving, communication and customer-support skills.

PROGRAMMER at Computer Specialist (1999-01 – 2000-12)

• Assisted with software development and application support.
• Worked with Visual Basic and SQL.
• Assisted with database-related activities.
• Assisted with reporting and data-related functions.
• Provided technical support relating to software applications.

Bachelor of Commerce in Accounting – University of South Africa (UNISA) (2020-12)

Certificate in the Theory of Accounting in Accounting – UNISA

National Diploma in Information Technology – Eastern Cape Technikon (1999-12)

Public Finance Management Act (PFMA) – University of Fort Hare (2019-12)