Tacia Shwala

Dedicated and results-oriented Financial Consultant with extensive experience in managing diverse financial products, including funeral cover, personal loans, investments, and savings accounts. Proven track record in retail management and sales, consistently exceeding regional targets through strategic relationship building and exceptional customer service. Adept at analytical problem-solving and maintaining high standards of professionalism in fast-paced environments.

My background includes managing a store and being a top sales consultant in my region I am looking for a job where I can use these skills to help an organization succeed. Hardworking individual enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success.

Offers strong administrative, relationship-building and problem-solving abilities.

Sales Consultant - African Bank - Springs, Ekurhuleni EastRand

(2012-02 - 2026-04)

I focus on explaining product benefits to clients and looking for cross selling opportunities. I turn leads into sales ,and responsible for branch Administration, ensuring all branch operations run efficiently, follow company policies and comply with compliance requirements, Keeping up good communication is a big part of how I close deals and keep relationships strong. I have learned a lot about loans, insurance, credit cards, investments, personal savings accounts and stokvel accounts.

• I have shown professionalism and courtesy while dealing with stakeholders and executives.
• I stay accountable for my daily work and both short and long term business goals.
• By providing good service to clients I have built a loyal client base.

Assistant Manager - Jet Music Store - Springs, Ekurhuleni EastRand

(2009-05 - 2011-11)

• Supervising daily operations, ensuring performance, quality, and service standards were met.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Recorded sales, scanned items, processed stock, conducted monthly stock takes, and ordered inventory while collaborating with sales team to enhance customer service and achieve monthly goals through direct engagement with customers.
• Focused on customer satisfaction, followed up to build loyalty, and cultivated a collaborative culture through effective communication.

Bachelor of Commerce - Financial Management - MANCOSA (2027-11)

RE5 Regulatory Examination Certificate - Representatives in all Categories of FSPs - MOONSTONE (2026-07)

High Certificate in Wealth Management - Finance - Inseta (Insurance Sector Education and Training Authority) (2024-01)

Banking NQF Level 4 - Banking And Finance - BANK SETA (2022-10)

High Certificate in Computer and Administration - Computer and Administration - OVAL INSTITUTE OF FURTHER EDUCATION (2006-03)

Senior Certificate - Grade 12 - Sabela High School (2003-12)