Tahierah Johaadien

With a career background as a Strategic Relationship Manager I have extensive experience in multiple business departments. Being a performance-driven and client-oriented professional, I am confident in working in fast-paced business environments and can adapt well under pressure. My strengths lie in the ability to effectively manage and coordinate with suppliers and employees, critically analyze any problem, and come up with creative solutions.

Key Account Manager - Club Travel Corporate

(2009-01 - 2021-04)

At Club Travel Corporate I was the leading Key Account Manager that worked on various high profile corporate clients. I was recognized as one of the top Key Account Managers within Club Travel Corporate. I surpassed all business objectives, goals and targets. I possess an exceptional proven track record of success in developing and implementing new account management plans and strategies.

• Developing a solid and trusting relationship between major key clients and company.
• Resolving key client issues and complaints.
• Developing a complete understanding of key account needs Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Managing account team assigned to each client
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Establishing and overseeing internal budgets with the company and external budgets with the client.
• Client Site Hotel Inspections.
• Preparing and managing conference and event budgets.
• Attending client meetings and guiding them through all process.
• Ensuring clients are aware of the payments
• Working closely with finance department to ensure payments are submitted on time.
• Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
• Online booking Tool, Next.
• Negotiating rates with hotels for groups.

Junior Consultant - True Blue Travel

(2007-01 - 2009-12)

• Travel booking
• Flight and hotel reservations
• Vehicle reservations

National Diploma - Travel and Tourism - Varsity College (2004-01 - 2005-12)

Grade 12 - Rylands High School (2003-12)