Non-Technical Customer Care at WESBANK (2022-02 – Present)
- Handling high-volume inbound calls while maintaining professional service standards.
- Resolving client complaints and queries through clear, calm, and effective communication.
- Booking government fleet vehicles for repairs and maintenance.
- Liaising with transport officials, merchants, and service providers regarding warranties and vehicle repairs.
- Managing SAPS job cards and booking SAPS vehicles for repairs.
- Authorising approved claims for vehicle repair work.
- Supporting the night-shift emergency line, coordinating towing for breakdowns.
- Ensuring driver safety by liaising with local police stations when required.
Debt Collector at IMPUMELELO MANAGEMENT SERVICES (2021-06 – 2021-10)
- Updating account statuses, rescissions, and closed accounts.
- Uploading and maintaining client account information.
- Contacting clients to negotiate suitable repayment arrangements in a professional and tactful manner.
- Maintaining accurate records and ensuring compliance with internal procedures.
Office Administrator at DAWOOD PATEL & CO (2018-04 – 2018-05)
- General office administration duties.
- Preparing legal documentation, including summonses, letters, and notices.
- Coordinating document dispatch through courier services to ensure timely and secure delivery.
Claims Administrator at FIRST NATIONAL BANK (2012-08 – 2015-10)
- Verifying and submitting documentation for deceased estate claims.
- Ensuring outstanding accounts were settled in full.
- Assisting insurance and fund administrators.
- Preparing and maintaining spreadsheets for paid and pending claims.
Admin Officer at FIRST NATIONAL BANK (2010-11 – 2012-04)
- Locating payrolls and ensuring accurate client payments.
- Processing bulk payments and investigating incorrect or missing references.
- Assisting with refunds and resolving client payment queries.
- Liaising with other financial institutions to resolve discrepancies.
- Capturing G and GP queries accurately.
Payroll Collections Officer at FIRST NATIONAL BANK (2010-11 – 2012-03)
- Monitoring payroll deductions and loan repayment allocations.
- Liaising with payroll officers to ensure correct deductions.
- Maintaining repayment records and identification details on spreadsheets.
- Handling inbound calls related to loans, settlement quotes, and letters via queue systems.
