Tamryn Carolus

I am writing to express my interest in Administration, Supervisor, Process Management and Customer Experience opportunities. With more than 25 years of administration experience, including over 10 years in the automotive industry, I offer extensive expertise in operations, hands-on administration, purchase order processing, invoicing, order generation, document control, reporting, filing systems and process improvement. Throughout my career I have successfully led customer experience initiatives, coordinated operational workflows, supported financial administration, supervised teams, and improved business processes while maintaining exceptional service standards.

My ability to combine strong administration with operational leadership enables me to improve efficiency, maintain compliance and deliver measurable results. I would welcome the opportunity to discuss how my experience can add value to your organisation. Thank you for your time and consideration.

Supervisor / Admin and Workshop - Rola Motor Group - Somerset West, Western Cape

(2025-11)

• Executive & Office Administration
• Process Improvement
• Purchase Orders
• Invoicing
• Financial Administration
• Document Control
• Electronic & Manual Filing Systems
• Workshop Administration
• Health & Safety

Client Relationship Manager - Rola Motor Group - Somerset West, Western Cape

(2024-12 - 2025-11)

• Customer Relationship Manager
• Managed CSI across multiple brands.
• Resolved customer complaints.
• Coordinated staff training, courtesy vehicles and reporting.
• Improved customer experience and database accuracy.

Aftersales Consultant / Bookings Clerk - Jaguar / Land Rover - Stellenbosch, Western Cape

(2022-01 - 2024-12)

• Aftersales Consultant / Bookings Specialist
• Managed bookings, service advising, warranty, invoicing and customer communication.
• Maximized workshop utilization and upselling opportunities.

Client Liaison / Bookings Clerk / Authorizations/Estimator Assistant - Selfords Panelbeaters - Stellenbosch, Western Cape

(2016-07 - 2022-01)

• Managed reception
• Claims
• Estimates
• Repair coordination

Executive Assistant - Business Connexion - Century City, Western Cape

(2002-01 - 2014-09)

• Senior Administration & Executive Assistant
• Provided executive support
• Workforce administration
• Reporting
• SAP administration
• Travel coordination
• Client relations.

Certificate - Business Administration - Cape College (1996-01 - 1997-12)

High School (matric) - General Studies - Milnerton High School (1993-01 - 1995-01)