Tanaka Ndlovu

Energetic and service-oriented hospitality professional with hands-on experience in food & beverage, kitchen operations, and guest relations. Skilled in delivering exceptional customer service, maintaining high hygiene standards, and supporting seamless daily operations in hotel and adventure tourism settings. Adaptable and motivated to thrive in a dynamic cruise ship environment while contributing to excellent guest satisfaction and team success.

Bringing a strong background in sales and communication to enhance onboard service and revenue generation.

Hotel Receptionist & Night Auditor at Inani Gallagher Hotel (2025-11 – Present)

• Manage front-desk operations, including guest check-ins, check-outs, and room assignments.
• Handle high-volume switchboard calls and respond to guest inquiries via email and in person.
• Process payments, maintain accurate billing records, and manage cash handling/POS systems.
• Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
• Resolve guest complaints efficiently and maintain a professional, welcoming lobby atmosphere.

Assistant Chef at Mankele Adventures (2024-02 – 2025-08)

• Prepare and cook meals in line with menu requirements and guest preferences.
• Ensure food hygiene, portion control, and timely service.
• Assist in managing stock and kitchen organization.
• Collaborate with chefs to maintain a clean and safe work environment.

Hotel Intern & Night Auditor at Mercure Hotels Nelspruit (2023-07 – 2023-12)

• Welcome guests as they come in with a smile
• Allocating guests to their rooms and issuing room keys
• Managing the check-in and check-out process
• Verifying hotels daily transactions and financial documents
• Running the system with all financial documents at the end of the day and restarting the system for the next day
• Be able to answer phone calls and answer questions and requests
• Preparing room bills and ensuring prompt payments

Hotel intern/food & beverage department at Mercure Hotels Nelspruit (2023-07 – 2023-12)

• Greet guests as they arrive at the bar
• Present menu and provide detailed information when asked.
• Serve food and drinks orders.
• Deliver checks and collect bill payments.
• Making sure that all attendees are well taken care of and always willing to assist them and go an extra mile to satisfy their needs
• Making cocktails and a variety of drinks

Food & beverage department back of house (chef) at Mercure Hotels Nelspruit (2023-07 – 2023-12)

• Set up the kitchen cooking utensils and equipment, like knives, pans and kitchen scale.
• Study recipes and gathering all necessary ingredients.
• Cooking food in timely manner.
• Supervised cooks and assist as needed.
• Collaborate with chefs to maintain a clean and safe work environment.

Diploma in Hospitality Management – University of Mpumalanga (2019)

Grade 12 (Matric) – Murunwa School of Excellence