Tandile Manene

Motivated and results-driven Customer Service and Call Center Professional with over 10 years of experience in sales, support, lead generation, and compliance. Proven ability to manage customer inquiries, resolve complaints, and upsell products in high-volume environments. Committed to delivering exceptional service, meeting targets, and fostering client satisfaction.

Customer Service Representative - WNS Global

(2025-01)

• Handled insurance queries for home and auto policies
• Assisted with premium payments, policy checks, and cancellations
• Ensured compliance and resolved customer issues efficiently

Lead Generation Agent - Lead Operation

(2023-01 - 2024-12)

• Called prospective clients to set appointments for brands like Old Mutual and First for Women
• Captured accurate customer data and ensured smooth lead handover

Customer Service Agent - CCI South Africa

(2021-01 - 2022-12)

• Supported online shoppers on the Neiman Marcus (Australia) platform
• Helped with order placements, tracking, and product queries

Compliance Agent - Happex

(2018-06 - 2020-07)

• Verified KYC documents and managed client communication
• Ensured legal compliance and accurate data handling
• Used spreadsheets and databases to track verifications

Call Center Agent (Hollard) - Omni Channel

(2017-07 - 2018-05)

• Sold funeral and life insurance policies
• Met and exceeded daily call and sales targets

Call Center Agent (Pep/Abacus) - Digicall

(2016-01 - 2017-06)

• Generated 3+ daily funeral policy sales consistently

Call Center Agent (VIVA Campaign) - Italk

(2014 - 2015)

• Sold short- and long-term insurance from cold and hot leads

Call Center Agent - Old Mutual Group

(2013 - 2014)

• Sold policies and contacted clients for renewals on lapsed accounts

Sales & Promotion Agent - Herald Newspaper

(2011 - 2012)

• Promoted subscriptions via phone and in shopping malls

Call Center Agent - Foschini Group

(2008 - 2010)

• Sold magazine subscriptions to account holders

Call Center Agent (Metropolitan) - Direct Channel Marketing

(2006 - 2008)

• Conducted outbound sales calls for funeral policies

Matric - Edu College (2001 - 2003)