Tanya Phillips
Back Office Support
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About
Passionate about joining a dynamic team where I can utilize my experience and abilities to deliver exceptional results and contribute to the company's growth.
Experience
Back Office Support - DENIS
(2022-12 - 2025-12)
- Provided correspondence via email and telephone
- Assisted walk in clients
- Confirmed available benefits on a members medical aid
- Loading requested benefit and authorizing or declining the benefit
- Sending out approval letters or a request for further information
- Provided support if a benefit is not fully understood
- Assisted sending claims to the relevant department once all documentation received
Collections Agent - SIGMA Connected
(2022-04 - 2022-12)
- Answered inbound calls
- Assisted customers with their electricity bills
- Collected on their bills
- Taking payments
- Prompted for payment on their accounts
- Upselling to smart meters
- Sent out email correspondence
- Made sure we get the query resolved on the first call
Webchat Advisor/Customer Service Agent/Team Coach - Webhelp
(2017-01 - 2021-01)
- Assisted customer with account queries
- Resolved the query on first contact where possible
- Troubleshooted with online issues
- Empathized with customers making sure customer gets their deliveries
- Liaised with relevant departments to resolve the query on first contact
- Worked with agents to perform at their best
- Assisted them with processes showing them best practice to improve their stats
- Let them know how and where they can improve
- Made sure they are aware of their metrics targets
- Motivated them to reach these targets
Deputy team Leader - Webhelp
(2020-06 - 2021-01)
Customer Service Advisor - Capita SA
(2016-02 - 2016-05)
Inbound/Outbound Agent - Takealot.com
(2015-05 - 2015-11)
- Scheduled deliveries with customers
- Assisted with parcel queries
Inbound Customer Care Agent - ASDA Merchants
(2014-04 - 2015-05)
Operator - Poly Oak Packaging
(2013-10 - 2013-12)
- Operated machinery producing plastic packaging from start to packaging
Debt Collector - Anthony Richards & Associates
(2012-02 - 2013-08)
Operator - Rene's Hair Salon
(2010-10 - 2010-12)
Multi Skilled Cashier - Ster Kinekor Niveau
(2010-05 - 2010-10)
Operator - Talking Heads
(2010-04 - 2010-05)
Education
Grade 12 - Oaklands Secondary (2009-12)
