Taryn-Lee van Wyk

Programme coordination and stakeholder engagement professional with 15+ years of experience connecting people, partners, and organisations to the resources, guidance, and structures they need to move forward. Experienced in building and managing the operational infrastructure that keeps programmes running — from onboarding and documentation to cross-functional coordination and partner support. Skilled at translating complexity into clarity, whether through training, written guidance, or direct stakeholder engagement.

Known for being the trusted, go-to person that teams and partners rely on to navigate unfamiliar territory. Now seeking roles where structured programmes, relationship-centred coordination, and the ability to hold people through transitions are central to the work.

Channel Operations Lead (Programme & Training Enablement) at Everlytic (2023-09 – Present)

SaaS Platform - Leading programme coordination and training enablement for channel operations

• Experienced in guiding internal and external stakeholders and teams through product onboarding, adoption, and process support
• Facilitated training sessions, webinars, and onboarding workshops for new partners and staff
• Developed training guides, SOPs, and learning materials to support operational processes
• Coordinated cross-functional projects with Legal, Support, Marketing, and Technical teams
• Managed training schedules, logistics, and records for ongoing programme improvement
• Supported partner onboarding and programme rollout through structured documentation and guidance
• Trained and supported new employees through structured onboarding processes
• Maintained clear communication between teams to ensure smooth programme delivery

Client Relationship Manager & Training Specialist at Everlytic (2018-04 – 2023-08)

Managing client relationships and delivering training for system adoption and onboarding

• Facilitated training sessions and onboarding workshops to help organisations adopt new systems and processes
• Developed user guides, walkthroughs, and training materials for programme participants
• Supported organisations through onboarding and implementation of communication platforms
• Consulted with stakeholders to improve internal communication and programme engagement
• Collaborated with marketing and product teams to improve client content and onboarding resources
• Managed stakeholder relationships and resolved operational challenges during onboarding
• Presented product walkthroughs via group training sessions
• Created and maintained help content, product updates, and client communications
• Conducted market research and translated findings into training content for internal teams
• Acted as a key point of contact for client support escalations and training needs
• Produced regular insight reports on client performance and engagement trends

Email Campaign Specialist at Vox Telecom (2016-04 – 2018-01)

Managing email campaign planning, content, and reporting across multiple brands

• Managed planning, content, and reporting for client email campaigns across multiple brands
• Wrote and edited campaign copy, briefs, and follow-up materials
• Analysed campaign results and user engagement data to inform future content strategy
• Developed segmentation and trigger strategies to improve audience targeting and delivery

Marketing Events & Training Coordinator at Everlytic (2013-04 – 2016-01)

Coordinating training workshops and learning events for partner and client audiences

• Coordinated training workshops and sponsored learning events for partner and client audiences
• Created all pre- and post-event comms, including registration flows and training feedback forms
• Produced ROI reports, managed budgets, and developed onsite learning materials
• Acted as the point-person during training and learning events for support, logistics, and facilitation

BA Honours in Media Studies – University of the Witwatersrand