Tebogo Matobako

Telesales/Sales Consultant at Bidvest Waltons (2025-09 – 2026-02)

Develop and execute tailored sales strategies that align with each accounts needs, aiming to increase multi-category product uptake.
Build trust-based, long-term relationships with decision maker.
Conduct day to day sales calls.
Customer service.
Pricing Negotiations and closing of sales.

Customer Care Co-Ordinator at Oryx Energies (2023-01 – 2025-07)

Accurate capturing of orders onto the ERP system and send confirmation with ref numbers.
Amend and update orders accurately and timeously upon customer requests.
Conduct daily planning/stock allocation for the next day's packed deliveries in conjunction with Logistics department and respective Depots and Sales Manager if required.
Proactively contact customers for Purchase Orders for the new month.
Take Ownership of customer queries/complaints and resolve withing set SLA, keeping customer informed throughout.
Logging Off, and follow up upon these items.
Extensive Liaison with other departments to close off items promptly.
Record New Sales Leads.
Capture and send out pro forma invoices and payment follow ups.
Mitigate risk of false/fraudulent /incorrect /duplicate orders by analysing and monitoring orders.
Weekly updating of bulk forecast per SLA for following week's anticipated demand.
Consistently seek and communicate ways to improve customer satisfaction, add value and improve controls.

Customer Service Representative at FlySafair (2019-01 – 2022-11)

Receive calls from customers/passengers.
New flight bookings and quotations.
Deal with problems such as delays, cancellations, and flight changes.
Responding to social media queries and website queries (face book/twitter/Hello Peter).
Work in a team and longer than normal hours (shift work).
Deal with confidential information.
Systems and Website assistance (troubleshooting)
Compile reports.
Maintaining SLA 's.
Processing online payments.

Customer Relations Consultant at Altech Nupay (2017-04 – 2018-12)

Specialized Sales Representative at Heineken South Africa (2016-03 – 2017-03)

Customer Base: Non key Accounts (Taverns, Pubs, Bottle Stores Route to Market, Cash and Carry)
Processing orders and returns of goods on SAP.
Logging customer cases on CRM and follow up on resolving the case.
Ensure accuracy on order placement and confirming all out of stock items.
Receiving daily delivery report and communicate with the customer accordingly.
Contact customers for orders on 48-hour call queue
Build unrivalled customer partnerships by putting the customer at the centre of everything.
Track delivery as per customer request to ensure the order is delivered on time and with no errors.
Log all distribution queries with IML and RDM's
Building rapport with customers to create positive foundation for selling conservations.
Building deep understanding with customers' needs and motivations to tailor our selling plans.
Creating and delivering compelling sales messages that meet needs of our customers.
Knowing when and how to close sales whilst leaving the customer satisfied.
Creating a perfect outlet execution to enable Heineken to win at the point of sale.
Ability to use tools of the trade effectively and responsibly.
Promotions and Activation

Specialized Sales Representative at BrandHouse Beverages (2008-02 – 2016-02)

Key Accounts: Makro and Game Liquors
Maintain and develop business with new and existing customers.
Identify opportunities for developing our business.
High level reporting capabilities
Planning customer calls, setting specific objectives.
Identifying and resolving customer service issues
Adhering to policy and procedural requirements
Forecasting insight & knowledge
Confirm receipt of all orders placed via specialized orders team.
Log all queries through the appropriate channels.
Service Levels maintained at 90%+
All orders confirmed / read back to ensure a high level of accuracy to Rand value, stock availability, expected delivery dates, lead times and discount information.
Customers contacted and kept up to date on progress of their orders and confirmation prior to delivery.
Regular assessment/validation of outstanding pallet recon account – Ensure customers are communicated to and understand the process.
Available on the Specialized orders queue
Pricing issues
New SKUs updated on a regular basis.
Direct exports procedures
Identify opportunities to challenge and change procedures to drive business profitability.

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