METER PROGRAMMER - LESIRA TECHNOLOGY (JHB WATER)
(2008-01 - 2008-06)
Reasons for Leaving: End of Contract
- Importing Information from meter to data
- Verifying house number details and the meter boxes
- Checking for fraudulent connection (reporting and fixing if there are any frauds)
TELESALES MARKETER - NEW TECH ENVIRONMENTAL
(2008-07 - 2009-10)
Reasons for Leaving: Temporarily
- Selling of Products (Cleaning products/Chemicals)
- Tele sales reporting of calls per day and sales done per day
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company's reputation
- Go the 'extra mile' to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
SHOP ASSISTANT - COTTON ON (RETAIL STORE)
(2009-10 - 2010-01)
Reasons for Leaving: End of Temporarily
- Performed daily recovery to ensure a neat, clean and organized store
- Provided prompt and efficient service to in-store patrons
- Met sales goals, ensuring customer loyalty
- Provide customer service by greeting customers entering, answering questions about different items, and guiding and solving queries of customers
- Unpacking of stock
- Stock Control
- Merchandising
- Cashier /Point of Sale
- Labeling of Stock
- Customer service
SALES ASSISTANT - CTM NORTH RIDDING
(2010-03 - 2011-01)
Reasons for Leaving: End of Contract
- Greeting customers who enter the shop
- Be involved in stock control and management
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise
- Answering queries from customers
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer refunds
- Keeping the store tidy and clean
- Responsible dealing with customer complaints
- Working within established guidelines, particularly with brands
- Attaching price tags to merchandise on the shop floor
- Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays
SUPERVISOR/ASSISTANT MANAGER/MANAGER - LEGO (CRADDLE STONE MALL)
(2011-02 - 2018-01)
Reasons for Leaving: company was liquidated
- Manage retail staff, including cashiers and people working on the floor
- Ensure pricing is correct
- Evaluate on-the-job performance
- Identify current and future trends that appeal to consumers
- Ensure merchandise is clean and ready to be displayed
- Help retail sales staff achieve sales targets
- Handle customer questions, complaints, and issues
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing staff
- Communicate with clients and evaluate their needs
- Make sure all employees adhere to company's policies and guidelines
- Act as our store's representative and set an example for our staff
- Arranging window displays managing stock levels and making key decision about stock control and ordering
- Managing staff including, interviewing and hiring new staff, conducting performance reviews, and providing on the job training
- Processing customer complaint, comments and feedback while working to resolve any issues
- Sales, as and when required
- Administration
- Serving customers
- Ordering stock
- Stock taking and inventory
- Cleaning up store and display area
- Convening team meetings
- Recruiting and training new team members
- Supervising staff
- Performing ad hoc tasks
- Delegating workload
- Assisting in other store operations
PETS ADVISOR - ABSOLUTE PETS
(2018-01 - 2018-05)
- Screening potential adopters
- Reviewing applications
- Filing paperwork, observing interactions between pets and potential adopters
- Educating owners about proper pet care
- Training and supervising volunteers, setting up appointments for veterinary procedures, and processing adoption fees
SUPERVISOR / STOCK RECEIVER - GELMAR
(2018-05 - 2019-05)
- Manage retail staff, including cashiers and people working on the floor
- Ensure pricing is correct
- Evaluate on-the-job performance
- Identify current and future trends that appeal to consumers
- Ensure merchandise is clean and ready to be displayed
- Help retail sales staff achieve sales targets
- Handle customer questions, complaints, and issues
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing staff
- Communicate with clients and evaluate their needs
- Make sure all employees adhere to company's policies and Guidelines
- Collaborate with procurement staff to list expected deliveries
- Receive shipments and sign paperwork upon receipt
- Unload packages from incoming trucks
- Inspect contents to ensure they are undamaged
- Verify packages according to order and invoices (quantity, quality, price etc.)
- Contact supplier or shipper if a mistake is identified
- Assume responsibility for returning unsatisfactory shipments or receiving replacements
- Label deliveries and allocate them to their designated place
- Ensure invoices are signed and paid for satisfactory deliveries
- Maintain accurate records and assist in inventory control
STORE MANAGER - CRAZY PETS
(2019-06 - 2023-02)
Reasons for Leaving: Retrenched 2024
- Administration
- Banking G4s Stuff handling Roster
- Capturing stock on the system
- Stock ordering Stock counting
- Stock take Turn over
- Maintaining high standard for the store Merchandising new stock
- Inventory
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control and administration
ASSISTANT STORE MANAGER - CIOVITA
(2024-01)
- Stock Control
- Stock shrinkage
- Turnovers
- Administration
- Stuff Roster
- Staff delegation
- Banking Daily
- Merchandising new stock and weekly deals
- Making store its smoothly
- Supervising and leadership
