Tebogo Motau
Good in customer service
Talent
Johannesburg, City of Johannesburg Metropolitan MunicipalityMember since June 29, 2022
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About
To secure a customer service representative position company where I can best show case, utilize and improve my skills and expertise in communication and customer relation
Experience
- Customer service
- Dealing with multiple telephonic queries from contract to pay as you go prepaid
- Dealing with queries through to resolution
- Dealing with queries focus on client satisfaction and client retention outcomes
- Accurate logging of all interactions
- Achievement of product and soft skills knowledge target
- Adhere to risk compliance requirement
- Updating callers on progress of their request
- Ensuring that callers receive service in line with Vodacom standard
- Responsible handling of administrative task including keeping accurate details stats all queries and correspondence
- Accurate record keeping and quality feedback direct line manager
Education
BOSTON COLLEGE – SOFTWARE SPECIALIST (2010)
Modules Completed
- Life Skills
- Intro to PCs
- MS Excel (Advanced) 2007
- MS Word 2007
- MS Office 2007
- MS Access 2007
- MS PowerPoint 2007
- Business English
- Adobe Photoshop
- CompTIA A+ 2009 Certification Exam (Theory)
- Dreamweaver L1
- Dreamweaver L2
EDUCATION
MAKALA SECONDARY SCHOOL (GRADE 12) - 2009
Subjects Completed
- Geography
- History
- Mathematics
- Sepedi (Home Language)
- English (First Language)
- Life Orientation
- Life Science
