Tebogo Mpofu

Motivated Customer Service Professional with 2 years of experience at Osiris Trading and Betway, skilled in CRM software, communication, and problem-solving. Currently pursuing a BBA, I am passionate about delivering exceptional service and building strong customer relationships. Eager to join your team to leverage my skills, enhance satisfaction, and contribute to your company's success with enthusiasm and dedication.

• Handled a high volume of customer inquiries via phone and digital channels, providing clear explanations of betting options and odds.
• Identified and reported suspicious betting activities to uphold compliance and integrity of betting operations.
• Provided timely and accurate support to customers by addressing inquiries related to betting rules and account information.
• Utilized strong communication skills to resolve customer issues and enhance overall satisfaction during interactions.
• Maintained up-to-date knowledge of betting products and promotions to effectively assist customers and maximize engagement.
• Assisted customers in navigating complex betting options, enhancing their understanding and engagement with betting services.
• Managed and resolved high volumes of complex customer queries efficiently, enhancing satisfaction and loyalty.
• Utilized CRM software to track customer interactions and track issue resolution, contributing to enhanced service quality.
• Collaborated with risk management teams to monitor and flag unusual betting patterns, contributing to fraud prevention efforts.
• Communicated effectively with customers to explain betting procedures and promotions, enhancing user engagement and overall experience.
• Leveraged strong interpersonal skills from bartending experience to build rapport and trust with customers in a high-pressure contact centre environment.
• Utilized strong customer service skills from bartending to provide empathetic and effective support in a high-pressure contact centre setting.
• Maintained comprehensive knowledge of sports events, betting markets, and relevant odds to offer informed guidance and support to customers.
• Conducted post-interaction surveys to gather customer feedback and identify areas for service improvement.
• Leveraged strong multitasking and communication skills gained from bartending to manage multiple customer interactions efficiently in a high-pressure contact centre environment.
• Utilized conflict resolution skills honed as a bartender to handle difficult customer interactions with patience and professionalism in the betting environment.

Currently pursuing a BBA in public administration