Tebogo Phatsimo Mongale

Dedicated and reliable sales and merchandiser assistant with proven experience in retail environments. Skilled in stock management, customer service, and front-end operations. Known for maintaining activity under pressure and delivering excellent customer experiences. Seeking to contribute my strong communication, organizational, and teamwork skills to a dynamic retail or service environment.

Cashier / Sales Assistant / Merchandiser - PEP Store, Klerksdorp - Klerksdorp

(2021-01)

• Delivered accurate product information and assisted customers with sales inquiries to enhance shopping experience.
• Ensured customer satisfaction through prompt service and problem resolution.
• Consistently exceeded monthly sales targets by up to 15%.
• Recognized by management for outstanding customer service and reliability.
• Received and processed stock deliveries from suppliers to maintain accurate inventory levels.
• Reduced stock discrepancies by improving inventory handling accuracy, ensuring better stock management.
• Monitored and reported on sales KPIs, contributing to informed decision-making regarding new accounts and lay-bys.
• Deliver excellent customer service by resolving enquiries with efficiency.
• Process payment transactions with high accuracy for retail customers now.

Marketing Management Diploma - Marketing Management - Vuselela Tvet College, Klerksdorp (2016-01 - 2016-07)

National Senior Certificate (Grade 12) - General Education - Are Fadimeheng High School, Klerksdorp (2015-01 - 2015-12)