Tebogo Sebogo

Collections Agent at Nutun (2023-10 – Present)

• Inbound and Outbound calls on collecting on Past due amounts on active accounts
• Educating Customer on Billing Cycle
• Taking payments to update accounts and reinstate services

Customer Support Agent at SURGO - Bolt Food (2021-06 – 2022-04)

• Inbound and Outbound Calls, Live Chat and Emails
• Offering assistance to driver on a live order
• Assisting restaurant will late collection and cancellations on live order
• Assisting customer with delivery queries, incorrect orders and credits

Advisor to Team Manager at Aegis Global – TUI Services (2019-11 – 2020-10)

Inbound Calls assisting

• Booking of Holiday packages
• Amend Holiday bookings
• Take credit card payments for bookings
• Booking of flights and additional extras

Incomplete in Human Resources Management – Tshwane University of Technology (2004)

Matric (Grade 12) – Malvern High School (2003)