Tendai Shumba

Most data analysts understand the tools. Few understand the business behind the numbers. I do both. Operations & Billing professional with 5+ years of experience managing billing cycles, revenue reconciliation, and operational workflows across the IoT and Education sectors — combined with hands-on data analytics skills in SQL, Power BI, and Databricks.

I bring a rare dual perspective: I understand why revenue leaks happen and where operational bottlenecks hide, and I have the technical skill to fix them. Currently open to Operations Analyst, Billing Analyst, and Data Analyst roles where domain expertise adds immediate value.

Operations & Billing Analyst - Sensor Networks

(2021-09)

Dual-function role spanning billing operations and data analytics — managing end-to-end invoicing, reconciliation, and inventory while building reports that support finance and leadership decision-making.

• Processed 120+ invoices monthly using Xero with 99% accuracy, ensuring timely revenue recognition.
• Reduced debtor days by 20% through structured collections tracking and proactive follow-ups.
• Improved invoice turnaround time by 25% by streamlining billing workflows and standardising documentation.
• Cut billing discrepancies by 30% through stronger reconciliation and payment allocation controls.
• Built and maintained monthly revenue, aging, and collections reports — providing finance and operations leadership with clear visibility into financial health and cash flow trends.
• Managed stock reconciliation across 500+ inventory items via ERP, maintaining variance below 2%.
• Identified and resolved systemic gaps in the inventory management system, improving data reliability and reducing manual correction workload.
• Coordinated purchase orders, supplier communications, and deliveries — ensuring on-time fulfilment and accurate cost tracking.
• Served as cross-functional resource for billing, stock, and operational queries across finance, logistics, and admin teams.

Part-Time Lecturer & Academic Facilitator - IBTC

(2019-04)

Delivered N4–N6 Business and Management subjects while running alongside a full corporate role — tracking learner performance data to drive measurable outcomes. KEY ACHIEVEMENT: Improved student pass rate from 75% to 85% by identifying underperforming learners early, adjusting delivery methods, and implementing targeted academic support interventions.

• Drove pass rate improvement through data-informed teaching — tracking individual learner performance and adapting lesson delivery to address identified gaps.
• Designed and marked assessments across multiple cohorts, maintaining detailed learner records and compliance documentation aligned to institutional reporting standards.
• Analysed cohort-level results to identify performance trends and inform curriculum pacing and intervention strategies.

Academic Department Coordinator & Team Lead - Skills Academy

(2019-09 - 2021-09)

Led day-to-day operations of the Academic Department — managing a team of 10, overseeing compliance and performance, and reporting directly to the COO. KEY ACHIEVEMENT: Contributed to improving departmental student pass rate from 55% to 58% by strengthening staff accountability, enhancing student engagement strategies, and tightening academic monitoring processes.

• Managed and supervised a team of 10 staff members — handling recruitment, onboarding, performance reviews, leave scheduling, and disciplinary procedures.
• Prepared and submitted weekly and monthly departmental performance reports directly to the Chief Operating Officer — tracking operational goals, staff metrics, and academic compliance.
• Coordinated student examination bookings and maintained communication with the Department of Education on curriculum and examination requirements.
• Implemented student engagement and communication strategies that improved academic participation and service delivery.

Lecturer & Student Support Facilitator - Skills Academy

(2019-04 - 2019-10)

Delivered distance learning across 16 subject areas — providing multi-channel academic support to improve engagement and course completion rates.

• Lectured distance learning students across 16 diverse subject areas including Logistics & Supply Chain, Risk Management, Events Management, and Occupational Health & Safety.
• Provided academic mentoring and targeted follow-up to struggling students via WhatsApp, email, and study groups — focused on improving assessment performance and completion rates.
• Marked assignments and delivered constructive feedback across multiple cohorts, maintaining organised student records across several learning platforms.

Administrative & Student Support Coordinator - Skills Academy

(2017-11 - 2019-03)

Foundation role where core data management, operational coordination, and student support skills were built — in a high-volume education environment.

• Managed and maintained student academic records using FileMaker Pro and Excel — capturing assignments, updating marks, and ensuring data accuracy for reporting and administrative use.
• Coordinated study material logistics end-to-end — liaising with courier companies, tracking deliveries, and resolving distribution issues to ensure timely student receipt.
• Investigated and resolved student service issues by identifying root causes and implementing effective solutions — improving satisfaction and support outcomes.
• Coached and onboarded new administrative staff on procedures, company policies, and performance expectations.

BSc (Honours) - Public Administration - University of Zimbabwe (2015)

Skills Course - Data Analytics - BrightLearn Academy (2026)

Certification - Virtual Assistant Training - EduCourse (2024)

Diploma - Financial Accounting - Institute of Certified Bookkeepers