Teri Rikhotso

I am a highly skilled, driven and self-motivated business banker with a wide range of technical and soft skills which I use in and out of my current organization. I've been in the banking industry (FNB) for the past 10 years and I have picked up a range of skills in different segments such as Commercial banking and Consumer retail. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion.

I am young, I enjoy a challenge and I am ready to take on any opportunity that comes my way.

Private Banker / Private Advisor - FNB Business and Corporate Banking

(2019-09)

Out of Supervision on the following Categories: 1.5, 1.3, 1.14, 1.17, 1.18, 1.20

• Improved customer relationship management with clients
• Finalization on new accounts entering relationship with the bank
• Doing account maintenance on all new business accounts
• Ensuring all queries has been actioned within time frame
• Handling all administration duties on Companies Assigned to me daily
• Deliver exceptional customer service that exceeds customer expectations
• Ensure growth of business portfolio by contacting client and leads

Private Banker Analyst - FNB Business and Corporate Banking

(2018-03 - 2019-09)

• Improved customer relationship management with clients
• Finalization on new accounts entering relationship with the bank
• Doing account maintenance on all new business accounts
• Ensuring all queries has been actioned within time frame
• Handling all administration duties on Companies Assigned to me daily
• Deliver exceptional customer service that exceeds customer expectations
• Ensure growth of business portfolio by contacting client and leads

Private Banker (Caretaking) - FNB Business and Corporate Banking

(2018-02 - 2019-03)

• Improved customer relationship management with clients
• Finalization on new accounts entering relationship with the bank
• Doing account maintenance on all new business accounts
• Ensuring all queries has been actioned within time frame
• Handling all administration duties on Companies Assigned to me daily
• Deliver exceptional customer service that exceeds customer expectations
• Ensure growth of business portfolio by contacting client and leads

Sales and Services Consultant (OBR) - FNB Business and Corporate Banking

(2014-02 - 2016-08)

• Strengthen client relationships through communication
• Ensure increase sales efficiencies
• Check & confirm quality accuracy of products
• Ensure all stock on the floor is accounted for
• Attending to daily administrative duties
• Servicing all walk in clients
• Managing all account queries

Business Advisor - FNB Kent Avenue

(2016-08 - 2018)

• Drive significant growth and profitability in the context of cost management
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Resolve all customer queries efficiently, and within agreed timelines
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets
• Maximise cross sell opportunities and strengthen client relationships
• Prepare business communication that is of a professional standard
• Ensure all communications with clients are professional, resulting in compliments
• Ensure client investigation deadlines are met and consultant keeps the client continually in the loop
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Track, control and influence sales activities with the specific aim to increase sales efficiencies
• Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system
• Manage own development to increase my own competencies

Teller - FNB Bryanston Branch

(2013-08 - 2014-02)

• Improved customer relationship management with clients
• Finalization on new accounts entering relationship with the bank
• Doing account maintenance on all new business accounts
• Ensuring all queries has been actioned within time frame
• Handling all administration duties on Companies Assigned to me daily
• Deliver exceptional customer service that exceeds customer expectations
• Ensure growth of business portfolio by contacting client and leads

Postgraduate Diploma in Management - Management - Regent Business School (2019)

National Diploma in Banking - Banking - University of Johannesburg (2012)

Certificate in Banking - Banking - Guarantee Trust

Matric - St Martins De pores High School (2009)