Team Leader, Delivery - Must Company - South Africa
(2025-12)
Promoted to own execution governance across a portfolio of 10+ concurrent web and mobile projects. Embedded LLM tooling into core delivery workflows and established an AI-first delivery framework across product and engineering teams.
- Promoted to own execution governance across a portfolio of 10+ concurrent web and mobile projects, achieving 95% on-time delivery and measurably reducing post-release defects within the first two quarters.
- Embedded LLM tooling (Claude, ChatGPT, GitHub Copilot) into core delivery workflows, cutting requirements artefact production time by ~60% and reducing pre-sprint ambiguity across distributed teams.
- Established an AI-first delivery framework across product and engineering teams, accelerating requirements definition, solution validation, and development handoffs while reducing delivery bottlenecks.
- Leveraged AI-assisted prototyping, requirements generation, and workflow automation to reduce product delivery timelines by 25%, enabling teams to move from concept to implementation significantly faster.
- Enabled engineering teams to reduce development effort through AI-powered code generation, documentation, and technical analysis tools, improving delivery velocity across multiple concurrent projects.
- Built proactive risk identification frameworks that surfaced delivery blockers, resourcing conflicts, and scope creep early — reducing escalations to senior stakeholders by over 40%.
- Directed initiative execution across distributed teams, covering velocity tracking, dependency management, and escalation paths; drove continuous improvement through structured retrospective cadences.
- Partnered with executive stakeholders to align product delivery priorities with business objectives, ensuring roadmap execution supported commercial goals, customer needs, and strategic initiatives.
- Collaborated with product, marketing, and business teams to support go-to-market readiness activities, including launch planning, stakeholder alignment, release communications, and successful product rollouts.
- Served as the primary delivery interface for stakeholders and B2B clients, maintaining full transparency on timelines, MVP scope, and trade-offs across all active workstreams.
- Defined and enforced delivery standards, Definition of Done criteria, and quality checkpoints; introduced manual testing sign-off gates that cut post-release defects significantly.
- Used velocity trends, defect rates, and stakeholder feedback to drive data-backed backlog prioritisation — improving sprint predictability and reducing rework cycles quarter over quarter.
- Coached Product Owners and developers on modern ways of working, embedding prompt engineering and automation thinking into the team's daily practice.
Senior Product Owner - Must Company - South Korea, Remote
(2025-03 - 2025-12)
Directed full product lifecycle across 8+ concurrent WordPress, Next.js, API, and cross-platform mobile projects. Scaled multiple WordPress builds from MVP to high-traffic production.
- Directed full product lifecycle across 8+ concurrent WordPress, Next.js, API, and cross-platform mobile projects — scaling multiple WordPress builds from MVP to high-traffic production, reducing average launch timelines by 30%.
- Reduced product discovery time from 3 weeks to 5 days by designing detailed product flows, API dependency maps, and data models using LLM tooling before sprint kickoff.
- Prototyped directly from user requirements using Base44, Replit Agent, and v0.dev, cutting time-to-stakeholder-validation from days to hours and accelerating go/no-go decisions.
- Delivered RESTful API projects end-to-end: defined contracts, validated endpoint behaviour using Postman, managed integration timelines, and signed off against acceptance criteria.
- Directed payment gateway integrations (Stripe, PayFast) across e-commerce and SaaS products — achieving zero post-launch payment failures across all go-lives through rigorous UAT and security sign-off.
- Ran sprint ceremonies backed by velocity data and risk summaries, maintaining consistent team alignment and reducing mid-sprint blockers across distributed teams.
- Conducted structured competitor analysis and B2B market research that directly shaped roadmap prioritisation, resulting in faster feature-market fit validation.
- Defined and tracked product KPIs and OKRs across all projects; used pipeline metrics and performance dashboards to inform executive decision making and justify resource allocation.
- Translated complex technical constraints into clear business language for non-technical stakeholders, bridging the gap between engineering and C-suite.
Senior Product Owner, Mobile & AI Delivery - Norrin Radd - Johannesburg, South Africa, Hybrid
(2023-12)
Spearheaded end-to-end delivery of consumer applications across Android, iOS, and Flutter. Built and directed a cross-functional team of 6–10 engineers, designers, and QA specialists.
- Spearheaded end-to-end delivery of consumer applications across Android, iOS, and Flutter — taking each product from MVP to mass-market release, with one app reaching 10,000+ active users within six months of launch.
- Built and directed a cross-functional team of 6–10 engineers, designers, and QA specialists; improved team throughput by 25% over two quarters through structured delivery rituals and clear ownership frameworks.
- Reduced product discovery time significantly by introducing prototyping into the pre-development phase — enabling stakeholder sign-off on product direction before any engineering resource was committed.
- Defined and owned the product roadmap for each consumer application, balancing user experience priorities with technical feasibility and business timelines.
- Established a structured release management process covering versioning, manual regression testing, app store submissions, and post-launch monitoring — eliminating ad-hoc deployments and reducing hotfix releases by 35%.
- Partnered directly with clients to translate business goals into product requirements, with each release tracked against agreed KPIs to ensure measurable value delivery.
- Set up post-launch review cadences to track user retention, crash rates, and engagement metrics, feeding insights directly back into the next planning cycle and reducing churn on key products.
- Integrated GitHub Copilot into development workflows and structured LLM-assisted review into QA, improving first-pass quality and reducing review cycles.
- Coordinated app store submissions for both Google Play and Apple App Store, managing review cycles, compliance requirements, and phased rollout strategies.
- Facilitated regular retrospectives and sprint reviews with clients and internal stakeholders, ensuring continuous alignment and iterative improvement across active delivery tracks.
Software Product Manager - Bdtask - South Africa, Remote
(2018-09 - 2022-12)
Directed the full product development lifecycle of multiple mobile and SaaS applications across healthcare, e-commerce, and retail verticals. Scaled each from MVP to production, contributing to a combined pipeline valued at over R8m.
- Directed the full product development lifecycle of multiple mobile and SaaS applications across healthcare, e-commerce, and retail verticals — scaling each from MVP to production, contributing to a combined pipeline valued at over R8m.
- Conducted market research, user interviews, and competitive analysis to surface user needs; insights directly shaped roadmap decisions that improved user adoption by 30%+ across key product lines.
- Defined product strategies, roadmaps, and feature prioritisation based on user feedback, business goals, and market trends, ensuring every sprint delivered measurable business value.
- Collaborated with UX/UI designers to shape intuitive app interfaces; partnered with marketing and sales teams to execute GTM strategies that accelerated B2B client acquisition.
- Performed manual quality checks and functional testing across web and mobile products prior to release, verifying acceptance criteria and documenting defects — reducing critical post-release bugs by 40%.
- Tracked app performance through analytics tools and A/B testing, using data-driven insights to optimise conversion funnels and improve retention across active products.
- Coordinated external vendor and partner relationships, managing B2B client engagement cycles, SLA adherence, and timely delivery of integrated services.
- Assigned tasks to junior developers, reviewed updated systems, and authored technical documentation for new software programmes.
- Facilitated product discovery workshops with business stakeholders to align on scope, success metrics, and release criteria before development commenced.
- Managed product backlogs and sprint planning sessions, ensuring prioritisation reflected both user value and business ROI across all active workstreams.
