Terrence Maluleke

Managing and running Food Supply & Catering daily operations Managing of daily company financial operations Training staff and evaluation, service quality check & administrations & filing

Co-Founder - CEO - Olive Ridge Holdings Pty Ltd & Harhi Holdings Pty

(2016-01)

• Managing and running Food Supply & Catering daily operations
• Managing of daily company financial operations
• Training staff and evaluation, service quality check & administrations & filing
• Marketing planning and implementation of Social media trends
• Human Resource functions and Health & Safety Implementations
• Conducting site inspection & Event Coordinating & Event Planning
• Banking and petty cash managing and control (house Accounts)

Assistant General Manager - City Lodge Hotel Group (City Lodge Hatfield)

(2013-08 - 2015-12)

• Managing and running shift of the hotel’s daily operations
• Managing of Food & Beverage, Boardrooms and Coffee Shop department
• Training staff and evaluation, service quality check & administrations & filing
• Reservations, Room allocations, Check In and Out Guests using Amadeus system
• Hosting staff meeting, management meeting & staff training
• Conducting site inspection & Providing Tourism information marketing
• Banking and petty cash managing and control (house Accounts)

Assistant General Manager - City Lodge Group (Town Lodge Sandton Grayston Drive)

(2009-02 - 2013-08)

• Managing and running shift of the hotel daily operations
• Managing Food &Beverage and vending machine
• Training staff and evaluation, service quality check
• Reservations, Room allocations, check in and Out Guests using Amadeus system
• Hosting staff meeting, staff training and management meeting
• Conducting site inspection & Providing Tourism information marketing
• Banking and petty cash managing and control (house Accounts)

Front Office manager/Communication Officer - Tintswalo at Waterfall hotel

(2008-02 - 2008-10)

• Reservations, Room allocations, check in and Out Guests using JADE system
• Guests and Staff Payment Administrations
• Administrations, Filling and Communications (marketing)
• Switchboard operator, Telephone and Internet managing
• Conducting site inspection and conference coordinating
• Providing Tourism Information Banking and petty cash managing

Front Desk Manager or Front of House Manager - Bullen's Bush Lodge

(2007-07 - 2008-02)

• Reservations and bookings for the lodge conference venue
• Lodge Marketing for new business
• Daily & weekly Cash up balancing and Bar checking and stock control
• Banking and petty cash managing
• Welcoming and guest hosting for the lodge & Providing Tourism information
• Administration and Capturing for time sheet for hourly paid staff

Project Co-ordinator (Contract): Info & Economic Development - City of Tshwane Metropolitan Municipality (Tourism Division)

(2006-01 - 2007-06)

• Project coordinating and managing capital projects
• Rural Community Tourism development
• Information provider and Tourism Business adviser
• Rural tourism developing and marketing
• Community capacitating and training and Providing Tourism information

Receptionist/Communication Officer - Tintswalo Safari Lodge

(2005-02 - 2006-01)

• Reservations, Room allocations, check in and Out Guests using JADE system
• Administrations, guests & staff payment, Filling & Communications (marketing)
• Switchboard operator and Internet managing & Hosting staff meeting and management meeting

Receptionist - Thornybush Game Reserve

(2004 - 2005-01)

• Reservations and Room allocations (Computerized system JADE)
• Check In and Out of Guests & Staff payment and Clients payment
• Administrations and filling, and also Switchboard operator
• Invoice capturing and night Auditing & Customer service and problem solving

Grade 12 (Senior Certificate) - John Mbhedihe High School (2000)

National Diploma - Tourism Management - Technikon North West-(University Of Technology-TUT) (2003)