Terri Ann Fortune
Customer Service | Office Administration | Reception | Call Centre Operations
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About
Versatile Customer Service & Administration Professional with 10+ years across call centres, retail and workshop office environments. Experienced in customer care, reception, office administration, invoicing, debtor/creditor processing, stock control, data accuracy and complaint resolution. POPIA & GDPR compliant, quick to learn systems and confident working in fast-paced environments.
Experience
Advisor – UK Campaign at Teleperformance South Africa (2025-10 – Present)
- Support UK customers by phone, email and systems; resolve enquiries and complaints while maintaining accurate records.
- Meet quality, productivity and GDPR compliance targets while navigating multiple systems.
Workshop Office Administrator at Fennell's Gas & Appliances (2024-06 – 2025-09)
- Coordinated workshop administration, invoices, job cards, debtor/creditor accounts, supplier/courier communication and client quotes.
- Managed stock ordering, dispatch and receiving; operated switchboard and maintained POPIA compliance.
Coach at ISON BPO (2019-05 – 2019-12)
- Coached agents through evaluations, call listening and side-by-side support; led briefings and monitored attendance/login compliance.
Billing Agent at WNS Global SA (2015-08 – 2019-05)
- Handled account/payment queries, disputes and payments for consumer and business clients while consistently meeting KPIs and FCR.
Admin Clerk at House & Home (2011-05 – 2015-08)
- Processed banking, customer applications, renewals, accounts, refunds, insurance applications, dispatch/receiving and general administration.
- Provided professional face-to-face, telephone and switchboard service while maintaining accurate records and compliance.
