Terry Mafrika

Administrative and office support professional with experience in executive assistance, records management, daily coordination, and stakeholder liaison. Strong in communication, confidentiality, document control, and office administration, with additional knowledge of human resource practices and payroll systems.

Personal Assistant to the Chief Financial Officer at COHWHS & Dinokeng Projects: Finance Management (2019-01 – Present)

• Provide strong office management, administrative, planning, logistical, and secretarial support to the office.
• Demonstrate self-discipline and the ability to work under pressure, with strong time management, conflict management, and financial management skills.
• Maintain good interpersonal relations and strong verbal and written communication skills.
• Scrutinize submissions and reports, make notes and recommendations, and present them to the Chief Financial Officer; liaise with key stakeholders internally and externally.
• Ensure the safekeeping of all documentation in the office, maintaining confidentiality at all times.
• Set up and maintain office systems to ensure efficiency and effective processes for the flow of information and documents to and from the office.
• File, receive, and record all incoming and outgoing documents.
• Compile agendas and meeting schedules, provide support with data projectors, stationery, tea, and lunch arrangements, record minutes and resolutions, and communicate them to relevant role-players; follow up on progress and ensure correspondence is acknowledged within 24 hours.
• Complete RLS01 forms for refreshments and office equipment, and prepare RLS02/GRV documentation for signature.
• Manage the diary manually and administratively support the office petty cash and directorate budget.
• Prepare project-related presentations and assist the Chief Financial Officer in compiling consolidated project reports.
• Arrange international and domestic travel bookings, send invitations and directions, confirm appointments, receive guests, and coordinate access cards and parking with clients.
• Screen and transfer calls, and handle queries from internal and external clients to ensure service delivery.
• Compile memos, submissions, award letters, and participation letters for the Chief Executive Officer's signature.
• Capture requests for goods and services from end users and manage petty cash functions for the COHWHS and Dinokeng Project.
• Receive reports and invoices, and complete GRV RLS02 documentation for payment.

Personal Assistant to the Chief Director: Cooperative Management at Gauteng Department of Economic Development (2016-03 – 2018-12)

• Provide administrative and logistical support to the office.
• Manage the diary manually and electronically.
• Screen and transfer calls and handle queries from internal and external clients.
• Answer, scan, and re-route telephone calls.
• Schedule meetings and appointments.
• Perform office management and secretarial duties.
• File, receive, and record documents.
• Track and follow up on outstanding documents.
• Book venues for meetings, workshops, and conferences.
• Receive guests and colleagues.
• Coordinate meetings and take minutes.
• Order office stationery and manage procurement for office requirements.
• Arrange refreshments.
• Arrange training and team-building events.

Senior Registry Clerk at Office of the MEC (Private Office) (2006-11 – 2009-05)

• Provided registry, administrative, and logistical support to the Office of the MEC.
• Managed petty cash, stationery, procurement, and document filing.
• Coordinated meetings, events, guest lists, and workshop packages.
• Arranged travel, accommodation, and guest invitations.
• Handled calls, appointments, confidential documents, and board pack preparation.

Secretary / Receptionist at Dr. A. Goolammahomed (2004-01 – 2006-10)

• Provided administrative and logistical support to the office.
• Managed the diary manually and electronically.
• Answered, scanned, and re-routed telephone calls.
• Scheduled patient appointments.
• Performed office management duties.
• Filed and opened files, and typed reports.
• Take notes from patient files for reporting purposes.
• Visited patients in their wards to check on their needs.
• Sent claims to medical aid and correspondence letters to patients.

Grade 11 – Progress Comprehensive High School (1985 – 1988)

Higher Certificate in Human Resource Practices in Business Management, Office Management and Administration, Payroll Administration and Systems, Human Resource Management & Industrial Relations – Rose Bank College (2025)