Tersia Ferreira

Senior Executive and Academic Administrative Assistant with over 25 years of experience supporting senior executives, academic leadership, and medical practitioners in high-responsibility environments. Proven ability to manage complex administration, confidential information, and stakeholder communication with precision and professionalism. Brings exceptional organisational skills, strong written communication, and a calm, solutions-focused approach that enhances operational efficiency in executive, academic, and healthcare settings.

Medical Administrative Assistant at Dr. Coetzee Urologists (2025-07 – Present)

Manage comprehensive patient administration in a medical urology practice with focus on theatre documentation and medical aid claims.

• Manage comprehensive patient administration including consultation records, theatre documentation, and medical paperwork.
• Handle high volumes of telephone calls, patient queries, and appointment coordination with professionalism and discretion.
• Maintain accurate filing of patient documentation, diagnostic results, and confidential medical records.
• Coordinate prescriptions and process medical aid claims in accordance with healthcare protocols.
• Maintain the histology (oncology) patient list, including registering cancer patients with medical insurance providers and conducting vasectomy patient follow-ups.

Personal Assistant to the Head of Department at Nelson Mandela University – Business School (2014-12 – 2024-06)

Provided high-level administrative and executive support to the Head of Department and senior academic leadership for approximately 9.5 years.

• Provided high-level administrative and executive support to the Head of Department and senior academic leadership.
• Coordinated meetings, academic schedules, and departmental operations to ensure smooth daily workflow.
• Prepared professional correspondence, reports, and accurate minutes for management and academic committees.
• Managed extensive communication with students, faculty, and external stakeholders.
• Maintained confidential academic records and ensured compliance with institutional procedures.

Personal Assistant to the Senior Manager at Nelson Mandela University – Leadership Academy (2013-07 – 2014-11)

Supported senior management with scheduling, correspondence, and administrative coordination for leadership development programmes.

• Supported senior management with scheduling, correspondence, and administrative coordination.
• Assisted with leadership development programme logistics and documentation.
• Liaised with internal and external stakeholders to support academy initiatives.

Personal Assistant to the Director of School at Nelson Mandela University – Economics, Development & Tourism (2011-11 – 2013-06)

Delivered executive-level administrative support to the Director of School with focus on departmental coordination and documentation.

• Delivered executive-level administrative support to the Director of School.
• Coordinated meetings, documentation, and internal communication across departments.
• Prepared reports, minutes, and professional correspondence.

Personal Assistant to the Group Managing Director at Mantis Group (1999-02 – 2011-10)

Provided comprehensive executive support to the Group Managing Director of an international hospitality group for over 12 years.

• Provided comprehensive executive support to the Group Managing Director of an international hospitality group.
• Managed complex travel arrangements, executive calendars, and confidential correspondence.
• Prepared high-level documentation and supported board-level administrative processes.

High School Certificate – Unitas High School (1976 – 1982)