Tervin Ntsumi

To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Inventory - Expeditors

(2023-11 - 2025-04)

• Recorded data manually and by using the computer.
• Investigated errors and adjusted them
• Verified inventory by comparing the items to the physical counts of stock

Dispatch Clerk - TakeAlot

(2022-09 - 2023-03)

• Communicated directly with drivers to provide instructions and updates.
• Investigated and resolved customer complaints related to dispatching issues.
• Monitored driver performance and provided timely feedback.

Customer Service Agent (Contact Centre) - Kazang

(2025-06 - 2026-06)

• Assisting customers /Vendors through Calls, Emails and WhatsApp and resolve their issues.
• Logging and tracking/follow up customer tickets on FreshDesk(emails) and Freshchat( WhatsApp) within the Service Level Management (SLA).
• Tracing Funds on the system, processing payments and assisting with Kazang Super Wallet accounts and VAS accounts.
• Resolving technical issues related to the POS devices (Touchside and P3 devices)

Advanced Diploma - Management - Vaal University Of Technology (2023)

Marketing Management - Vaal University Of Technology (2022)

12 - Pp Hlungwani High (2018)

Forklift F2 - Petra training academy (2026)