Tetelo Ntsoane

Results-driven and highly motivated Training and skills development facilitator in IT and Cloud Computing Facilitator with over 4 years of experience delivering industry-aligned training in AWS Cloud Practitioner, AWS Solutions Architect, End User Computing (EUC), and Business Analysis. Proven ability to design and facilitate engaging, learner-centered training programs that prepare students for industry certifications and workplace success. Successfully facilitated multiple cohorts of more than 40 learners, achieving two consecutive 100% AWS certification pass rates in 2025 through structured coaching, hands-on labs, and exam-focused mentoring.

Played a key role in the Train-the-Trainer program, mentoring and developing new facilitators to deliver high-quality technical training. Experienced in learner recruitment and talent assessment, having served on recruitment panels to evaluate and select capable interns and learners based on technical aptitude and growth potential. Skilled in QCTO and Business Analysis moderation, ensuring assessment quality, compliance, and academic integrity.

Recognized for strong leadership, classroom management, and the ability to motivate, mentor, and manage large groups of learners while fostering an inclusive, high-performance learning environment.

Learner Onboarding, Workplace Essentials & Student Recruitment at FORGE ACADEMY (2022-08 – 2026-07)

Experienced Skills Development Facilitator with a strong background in learner onboarding, student engagement, and Workplace Essentials training across multiple cohorts.

• Skilled in preparing learners for successful programme participation by introducing them to programme expectations, professional conduct, workplace readiness, communication, teamwork, accountability, and essential employability skills.
• Experienced in supporting learners throughout their training journey while fostering a positive, inclusive, and goal-oriented learning environment. Also contributed to student recruitment and selection processes, working alongside recruitment teams to identify motivated, committed, and goal-driven candidates with the potential to succeed in training programmes.
• Passionate about developing talent, promoting learner success, and equipping individuals with the professional skills and mindset required to transition confidently into the workplace.

Skills Development Facilitator | Technical Trainer | mentor at FORGE ACADEMY

Technical Training & Facilitation delivering Classroom and Virtual instructor-led training in AWS Cloud Practitioner (CLF-C02), AWS Solutions Architect – Associate (SAA-C03), End User Computing (EUC), and Business Analysis, preparing learners for industry-recognised certifications and employment opportunities.

• Instructional Design & Learning Delivery: Develop and facilitate engaging learning experiences through classroom-based instruction, virtual sessions, practical exercises, guided cloud labs, and scenario-based activities aligned with programme outcomes.
• Cloud Training & Certification Preparation: Use AWS Skill Builder, AWS Management Console, hands-on cloud labs, practice assessments, and revision resources to strengthen learners’ technical understanding and certification readiness.
• Train-the-Trainer Facilitation: Coach and develop new facilitators in technical content delivery, classroom management, learner engagement, instructional techniques, and effective facilitation practices.
• Learner Onboarding & Workplace Readiness: Support learner onboarding and programme orientation, delivering Workplace Essentials training to develop professional communication, teamwork, accountability, workplace conduct, and employability skills.
• Recruitment & Candidate Selection: Participate in recruitment and interview panels, evaluating prospective interns and learners based on motivation, commitment, aptitude, learning potential, and suitability for programme requirements.
• Assessment Moderation & Quality Assurance: Conduct moderation activities for QCTO-aligned and Business Analysis assessments, supporting assessment integrity, consistency, compliance, and quality assurance requirements.
• Learner Mentorship & Performance Support: Provide academic guidance, technical support, assessment preparation, and constructive feedback to help learners overcome learning challenges and achieve programme objectives.
• 100% Certification Pass Rate: Achieved a 100% AWS Certified Cloud Practitioner (CLF-C02) pass rate across two cohorts comprising 38 learners in 2025.
• Large-Cohort Facilitation: Led the delivery of an AWS Cloud Practitioner programme for a cohort of 40 learners, providing technical instruction, mentorship, revision support, and certification preparation.
• Facilitator Development: Contributed to facilitator capacity-building through Train-the-Trainer delivery, knowledge sharing, and practical guidance for developing effective training practices.
• Career Development & Learner Impact: Mentored learners who subsequently progressed into cloud computing and broader IT career pathways after obtaining AWS certifications.
• Talent Identification: Contributed to learner recruitment and selection processes, helping identify motivated, goal-oriented candidates for technical training programmes.

Business Consultant & Sales Agent at LIPCO (Law for ALL) (2019-02 – 2021-03)

• Delivered professional business consulting services to individuals, SMEs, and corporate clients, identifying business needs and recommending tailored legal and commercial solutions.
• Managed a client portfolio by building long-term relationships, providing consultative support, and ensuring exceptional customer service throughout the client lifecycle.
• Maintained accurate CRM records, sales reports, client documentation, and pipeline forecasts.
• Represented the organization at exhibitions, networking events, and stakeholder engagement initiatives.
• Successfully presented business solutions to government departments and public sector officials, strengthening organizational partnerships and increasing service awareness.
• Recognized for outstanding presentation, communication, and stakeholder engagement skills when interacting with senior decision-makers.
• Effectively managed extensive travel schedules while maintaining a high level of client engagement and service delivery across multiple locations.
• Contributed to business growth by identifying new market opportunities and expanding the organization's client base.

Media & Communications (Radio Broadcasting) Co-Hosting at MPHAHLELE Community Radio (2021-03 – 2022-07)

• Co-hosted a live morning drive radio show, delivering engaging, informative, and entertaining content to a diverse audience.
• Planned, prepared, and presented daily program segments, including news updates, current affairs, community discussions, interviews, and audience interaction.
• Conducted live and pre-recorded interviews with community leaders, government representatives, business professionals, artists, and other guests.
• Collaborated with producers and the production team to develop compelling show content aligned with station objectives and audience interests.
• Successfully co-hosted live morning drive shows, contributing to increased audience engagement through interactive discussions and high-quality content.
• Built strong communication and public speaking skills by interviewing a wide range of guests and facilitating live conversations.
• Earned recognition for professionalism, confident on-air presentation, and the ability to communicate complex topics in an engaging and accessible manner.
• Developed exceptional skills in media communication, stakeholder engagement, content creation, interviewing, teamwork, and live event facilitation.

BACHELOR OF ARTS in MEDIA & COMMUNICATIONS STUDIES – UNIVERSITY OF LIMPOPO (2016-02 – 2018-11)

AWS CERTIFICATIONS in CLOUD PRAC & SOLUTIONS ATCHITECT – FORGE ACADEMY (2022-08 – 2023-02)

MICT CERTIFICATIONS in BUSINESS ANALYSIS & END-USER COMPUTING/IT FUNDAMENTALS – FORGE ACADEMY (2023-02 – 2023-06)

NOKIA CERTIFICATIONS in 5G FOUNDATIONAL & NETWORKING ATCHITECT – FORGE ACADEMY (2022-10 – 2023-05)