Thabang Innocent

Results-driven and motivated Banking and Financial Services professional with solid experience in daily banking operations, client service, reconciliations, and reporting. Proven ability to manage daily banking activities, resolve complaints, ensure financial accuracy, and lead teams in a fast-paced environment. Reliable, adaptable, and committed to delivering exceptional customer service while supporting business growth and compliance.

Branch Manager - Finbond Mutual Bank

(2024-01)

Oversee branch operations and ensure smooth business continuity

• Prepare and submit daily operational and financial reports
• Perform and conduct monthly master reports
• Ensure revenue system and financial accuracy reconciliations
• Perform DEI (Diversity, Equity & Inclusion) reconciliations
• Compile and authorize monthly management and financial reports
• Authorise and process loan payments in line with company policies
• Handle staff complaints, ensuring timely and professional resolution
• Lead and supervise staff to maintain high levels of client service excellence
• Ensure compliance with internal controls, policies, and banking regulations

Branch Consultant - Finbond Mutual Bank

(2023-01 - 2024-12)

• Rendering loans
• ALLPS payments
• Cash handling and payments
• Daily reports
• Customer service and client assistance

Financial Advisor - Sanlam

(2023-03 - 2023-12)

• Servicing existing clients
• Opening new policies
• New investment and savings products
• Retirement and annuities

Financial Advisor - Metropolitan

(2021-09 - 2022-09)

• Servicing and retention of existing clients
• Opening new policies
• Investment and insurance solutions
• Retirement and annuities

Branch Consultant - Reathusa Speedy

(2019-01 - 2021-12)

• Loan process
• ALLPS payments
• Cash payment and reconciliation
• Daily operational reports

National Banking Certificate - Banking - BANKSETA (2024-10)

Business Management - Business Management - Motheo TVET College Nchu (2015-01 - 2017-12)

Business Management - Business Management - Motheo TVET College (2015-01 - 2017-12)

Grade 12 (Matric) - Senakangwedi School (2014-12)