Thabang Kgopane

I'm a entrepreneur with over 19 years experience in customer service in various business sectors such as fitness, aviation,banking and a journalistic background. I possess strong communication skills both verbal and written, over 5 years experience in the call centre environment both inbound and outbound, conflict resolution is one of the strongest skills I've acquired over the years. Excellent people management skills, I've supplied customer care and product training to the current business I'm in which is gintech/logistics in a start up company that has been running in Tembisa since June of 2019.I'm an excellent team player who is eager to learn and works well in high pressure environment and I'm punctual as well as well organized.

My name is Thabang Kgopane I possess 20 years of customer care experience ranging from child care,receptionist, inbound and outbound call center, complaints and queries admistration,adhoc,quality assurance,product training of staff and community journalism. In 2019 I embarked on a entrepreneural journey and partnered with a long term colleague where we set up a start up delivery service in Tembisa which broadened my skills in organization,time management, people management, setting up and maintaining diaries and meetings,sharpening my Microsoft suite skills . Liasing with various stakeholders and running internships with the assistance of the department of labour's, logging timesheets and reporting on the progress of the participants for their internship duration.

I'm Excellent with handling documents and I observe the POPI ACT. I've gained experience in filing and record keeping.

I have a matric certificate obtained in 2004. In 2009bi graduated with a diploma in Journalism from Midrand Graduate Institute.

While working for FNB under Quest staffing solutions we were offered an opportunity to do a NQF LEVEL 4 BANKING qualification with SAQA IN 2011.