Thabang Mdlalane

Results-driven Retail Store Manager with over 8 years of progressive experience with Adidas. Proven record of accomplishment in driving sales growth, achieving KPIs, managing P&L, and leading high-performance teams. Strong background in inventory control, loss prevention, operational excellence, and customer experience. Committed to delivering business results while developing and motivating teams.

Store Manager - Adidas - Centurion Mall

(2022-01 - 2025-01)

• Lead all daily store operations including opening/closing, cash management, and compliance.
• Manage store budget and analyse P&L reports to maximise profitability.
• Drive sales performance by setting and tracking KPIs and conversion targets.
• Recruit, train, mentor, and develop staff to build a high-performance team.
• Oversee inventory management and implement shrinkage control strategies.
• Resolve complex customer escalations while maintaining premium brand standards.
• Ensure compliance with company policies and health & safety regulations.

Assistant Manager - Adidas - Hillfox

(2021-01 - 2022-01)

• Supported overall store operations and ensured the store was customer-ready at all times.
• Supervised staff during shifts and provided real-time coaching.
• Assisted in staff scheduling and labour cost control.
• Monitored sales performance and reported KPI progress to senior management.
• Managed stock deliveries, merchandising, and inventory accuracy.

Back of House (BOH) Manager - Adidas - Retail Crossing

(2020-01 - 2021-01)

• Managed stockroom operations including receiving, organising, and stock counts.
• Implemented loss prevention strategies to reduce shrinkage.
• Analysed inventory reports to forecast demand and manage open-to-buy budgets.
• Supported administrative functions including payroll coordination and reporting.
• Ensured accurate order fulfilment for in-store and online customers.

Sales Associate - Adidas - Retail Crossing

(2017-01 - 2018-01)

• Delivered exceptional customer service and drove sales conversion.
• Processed POS transactions accurately including purchases and returns.
• Maintained merchandising standards and floor presentation.
• Assisted with stock counts and inventory control procedures.

Diploma - Occupational Health and Safety - IQ Academy

N6 - Assistant Management - Vuselela FET College