Thabang Morake
Call centre, administration and Fraud Analyst for 6 years
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About
I am a hardworking and results-driven individual with experience in call centre operations, administration, quality assurance, and customer support. My background has equipped me with excellent interpersonal skills, attention to detail, and the ability to work efficiently under pressure. I am experienced in handling customer interactions professionally, resolving queries, capturing and managing data accurately, and supporting daily business operations while maintaining a high standard of service delivery.
Experience
I started work at FNB in July 2019 as a call centre agent and administrator also did Quality Assurer (QA), until my contract ended in April 2021. Then I got another contract at FNB as a Fraud Analyst, was in a call centre agent and also assisted in administration work.
Education
I completed my matric in 2017, in 2019 I did my Project Management course at Imsimbi college and completed it in 2020.
