Thabang Ndlovu

Duty bound to cross-functional collaboration,partnering with various departments like IT, support and commercial team to build on board and maintain smooth partner intergration.manage daily operations through guidance and mentorship, deligate takes to agents through , email,sms, WhatsApp and dailer campaigns.Call couching, KPI daily and hourly stats to complete weekly reports to help analysis on agent performance through monthly scorecards

Team Leader AI Software Sales at New Age Intergrations (2026-03)

Duty bound to cross-functional collaboration,partnering with various departments like IT, support and commercial team to build on board and maintain smooth partner intergration.manage daily operations through guidance and mentorship, deligate takes to agents through, email,sms, WhatsApp and dailer campaigns.Call couching, KPI daily and hourly stats to complete weekly reports to help analysis on agent performance through monthly scorecards

• Strong foundation in theory and practical application

Sales Rep/Floor Sales Person/Brand Ambassador at De'Longhi Group (2020-02 – 2026-02)

Duty bound to versatility and continue generating store and individual targets in the umbrella of Hirsch's. Responsible for B2B,B2C,generating new leads, follow-ups,Scaling, Maintaining of old & existing leads, networking for business, negotiating and closing of deals..

• Best practice of theory and practical experience

Assistant Store Manager at VeriMark South Africa (2020-02 – 2022-01)

Opening and closing of the store,handling of ledger book and cash up,and cash in deposits,stock take, receiving stock,store hygiene & Merchandise, training of sales consultants & managing of sale and revenue performance of the store...

• Strong theoretical and practical experience

Team Leader Debt Collection at Ncube Inc Attorneys (2019-02 – 2020-01)

Duty bound to a team of 17 agents responsible for different books from Services providers to Business Accounts/Books,team motivation,workflow implementation, regulating of call couching,KPI,daily and weekly reports to management,system training and contest communication across departments for CRM effective results, floor walks and more..

• Demonstrated expertise in both theoretical knowledge and practical application

Backup Team Leader, Debit Collector at Hammondpole Attorneys (2014-03 – 2018-12)

Duty bound to drive lead generation and campaign adminstration,B2B and B2C,set out to call couching & call rating for scorecards, providing vital hourly stats to agents,lead team of 22 agents,monitoring of downtime and development of CRM through IT department & Support and conducting of daily and weekly reports.

• Proficient in theory and practical application

Backup Team Leader Automotive Painter at SAMCA Ford South Africa silverton (2013-02)

Responsible for, repair dents,repaint default saggs etc, ensuring ordering and depending of PPE,team motivation,booth cleaning campaigns, capturing of units made, breakdowns,sidelines,downtime for management reports.

• Internal Certificate: College of Production and Technology

international Certificate in Contact Center Operation – Cornerstone Supreme College (2013-05 – 2014-05)

W&R NQF Level 4 - Theory & Practice best practice – Edutel College (2021-01 – 2023-03)

National Sinor Certificate ( Matric) - Grade 12 – The Glen high school (2011-11)