Thabani Mtshali

I am motivated and passionate professional, who is eager to learn and develop. With the experience I have gained in sales, I have strengthened my capabilities to collaborate and work within a team. I seek to join a work environment, that offers an atmosphere of development and creates a platform for me to share my skills to contribute to the overall success of the team.

Virtual Customer Associate at Amazon (2023-10 – Present)

Shipping and Delivery

• Responsible for package delivery, driver queries, technical issues with app and customer products
• Troubleshooting for issues and technical errors or queries

Sales Advisor at Outworx (2020-12 – 2021-09)

• Sky TV (UK): Specialized in Sales and Customer Service in this department and campaign
• Upselling and cross selling
• Objection handling and probing
• Shadow my Team Leader and run his team when he was not there
• Worked alongside with the DM (Direct Manager) on the floor plans for the campaign and design
• Somerset Bridge Insurance: Customer Service Consultant - Assisting customers with policies and claims for car, home, bike insurance

Sales Agent at CCI (2019-12 – 2020-12)

Focused on Home services from internet, home phone, TV and Mobile Phones and Sim Cards.

• Expert Sales and customer service experience
• Troubleshooting for issues and technical errors or queries
• Assisting customers with their accounts and what they have on their record, focused on contracts
• Training of new staff members
• Have skills development for different agents that had troubles growing and processing sales and meeting targets

Direct Sales agent at NNN (2017-03 – 2017-09)

• Assisting and providing information to customers to open credit accounts in stores

Direct Sales agent at TNG Market (2017-01 – 2017-03)

• Selling life and funeral insurance to customers on behalf of Hollard Insurance

Further Education and Training Certificate in Music (NQF 4 - Guitar major) – Campus of Performing Arts (COPA) (2015 – 2017)

ACM Basic Certificate in Contemporary Popular Music Practice – Campus of Performing Arts (COPA)

National Certificate in Music Industry Practice – Campus of Performing Arts (COPA)

NQF4 in Lighting, Audio Visual, Audio, Rigging, Structures, LED – Gearhouse South Africa Durban (2012)

High School – Eden College Durban Campus (2011)

Grade 12 – Crossmoor Secondary School (2012)