Thabatha Sigenu

Systems Analyst with experience in systems analysis, business analysis, application support, software delivery, and ICT governance within the public sector. Skilled in translating business requirements into functional and non-functional specifications, supporting solution design, coordinating deployments, and ensuring compliance with enterprise architecture standards. Experienced in working with multiple development teams, managing technical documentation, and supporting end-to-end software delivery.

Stakeholder engagement, facilitation, and communication skills complemented by experience in trauma debriefing and community support initiatives.

Systems Analyst - SITA

(2026-01)

• Translate business requirements into functional and non-functional system specifications.
• Develop analysis, and application service specifications aligned with ICT standards and Enterprise Architecture.
• Produce solution documentation, including TIDs, SOPs, metadata, and deployment guides.
• Ensure compliance with governance frameworks, interoperability standards, and development best practices.
• Coordinate with stakeholders and development teams throughout the SDLC.
• Support testing, deployments, and releases across multiple environments.
• Monitor deliverables to ensure quality, compliance, and successful project delivery.
• Contribute to continuous improvement and digital transformation initiatives.

Business Analyst - City of Tshwane

(2023-01 - 2025-12)

• Engaging stakeholders to gather and document business requirements.
• Developing functional specifications for system improvements.
• Coordinating system testing and end-user training

Applications Support Officer - City of Tshwane

(2018-01 - 2023-12)

• Providing technical and functional support for the E-Procurement System.
• Conducting incident investigations and resolving system issues.
• Performing data validation and ensuring integration accuracy with SAP.
• Training end-users and facilitating system updates

Admin Officer (Tenders & Buying) - City of Tshwane

(2013-01 - 2018-12)

• Managing tender document preparation
• Coordinating supplier database updates and procurement records
• Assisting with purchasing and creating Purchase Orders

Trauma Counsellor - Sunrise Trauma Centre

(2023-01)

• Provide trauma debriefing, emotional support, and counselling to survivors of crime and violence.

Juvenile Counsellor - Department of Correctional Services

(2022-01 - 2022-12)

• Provided counselling and rehabilitation support to juvenile offenders.

Youth Ministry Director - AFM Cornerstone Restoration Centre

(2010-01 - 2019-12)

• Led youth mentorship, outreach, and personal development programmes.

BSc Hons - Computing - UNISA

BA Hons - Psychology - UNISA (2023-12)

AD - Information Resource Management - UNISA (2021-12)

BA - Health Sciences & Social Services - UNISA (2020-12)

National Diploma - IT - TUT (2015-12)

Matric - Zisukhanyo Secondary (2005-12)